Retail Operations Support Specialist

2 months ago


Centurion, Gauteng, South Africa WNS Global Services Full time
Main Responsibilities:

Our ideal candidate will provide exceptional support to customers, Retailers/Agents, and colleagues, ensuring seamless delivery of outstanding customer experiences. Key objectives include:

  • Responding to customer enquiries and requests in a timely and professional manner.
  • Providing efficient and effective systems and process support without unnecessary handovers.
  • Actively participating in the support team to drive customer service excellence and outstanding customer experiences.
Key Performance Indicators:

Our team member will be measured against key performance indicators, including:

  • Customer satisfaction and feedback.
  • Resolution of customer complaints and issues.
  • Adherence to operational procedures and standards.
Requirements:

To succeed in this role, the ideal candidate will possess:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving and analytical skills.
  • Proficiency in using various software applications and systems.


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