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Senior Retail Operations Manager

1 month ago

Centurion, Gauteng, South Africa Leroy Merlin Full time
Job Title: Senior Retail Operations Manager

Location: Gauteng, Centurion

About the Role

We are seeking a highly skilled and experienced Senior Retail Operations Manager to join our team at Leroy Merlin. As a key member of our leadership team, you will be responsible for leading and managing a team of sales consultants to achieve exceptional customer satisfaction and department results.

Key Responsibilities
  • Lead and develop a high-performing team of sales consultants to drive sales growth and customer engagement.
  • Develop and implement business strategies to meet strategic objectives and improve overall department performance.
  • Manage daily sales and customer relations, ensuring exceptional customer experience and loyalty.
  • Build and maintain effective relationships with internal stakeholders, including store managers and head office teams.
  • Contribute to the development and implementation of sales plans, promotions, and marketing initiatives.
Requirements

To be successful in this role, you will need:

  • Grade 12 or NQF 4 equivalent qualification.
  • Relevant tertiary qualification or equivalent work experience.
  • Previous retail management experience, preferably in a junior management role.
  • Excellent interpersonal and communication skills.
  • A proven track record of leading high-performing teams and driving business results.
  • Strong analytical and problem-solving skills.
  • Self-confidence, hard work ethic, and ability to lead by example.
  • Customer-centric approach with a focus on delivering exceptional customer service.
  • Ability to work effectively in a fast-paced environment and adapt to changing priorities.
What We Offer

In return for your skills and experience, we offer a competitive salary package, including:

  • An estimated salary of R350,000 - R450,000 per annum.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading retailer in the home improvement industry.