Team Leader
1 month ago
We are seeking an experienced Team Leader to join our Retail Operations team at WNS Global Services. As a key member of the team, you will be responsible for delivering outstanding customer experiences and driving operational excellence in our retail operations.
About the RoleThe successful candidate will have a strong background in managing high-performing teams, with experience in managing performance, team management, and overseeing key activities. You will be responsible for providing first-line support to customers, retailers/agents, and the teams, without unnecessary handovers.
You will also be expected to run daily/weekly meetings for the team to track and manage performance, share information, and manage issues. Additionally, you will work with Management to refine and develop objectives for new vehicle sales operations, ensuring a seamless customer journey.
Your responsibilities will include managing non-compliance, under-performance, and corrective actions, as well as coaching individuals to develop their knowledge of products, technologies, systems, and processes.
Key Responsibilities- Manage the performance of the team to ensure delivery of outstanding customer experiences
- Motivate and support a high-performance team
- Provide first-line support to customers, retailers/agents, and the teams
- Run daily/weekly meetings for the team to track and manage performance
- Work with Management to refine and develop objectives for new vehicle sales operations
To be successful in this role, you will need:
- A strong background in managing high-performing teams
- Experience in managing performance, team management, and overseeing key activities
- Excellent communication and problem-solving skills
- Ability to think commercially and manage resources effectively
We offer a competitive salary of $85,000 per annum, based on location and experience. In addition, we provide a range of benefits, including health insurance, retirement plan, and paid time off.
About UsWNS Global Services is a leading provider of business process management services. We deliver customized solutions that enable our clients to improve their operational efficiency, reduce costs, and enhance customer experience.
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