Customer Service Operations Specialist

2 weeks ago


Cape Town, Western Cape, South Africa RecruitCo (Pty) Ltd Full time

We are seeking a highly skilled Customer Service Operations Specialist to join our team at RecruitCo (Pty) Ltd.

Salary: R300,000 - R350,000 per annum.

About the Role

This is a permanent position based in Cape Town, requiring fluency in German and flexibility with shift work. Our ideal candidate will be able to work effectively within a UK GMT schedule.

The role involves providing advisory services to our clients, utilising strong communication and problem-solving skills to resolve customer queries.

Key Responsibilities
  • Providing exceptional customer service via multiple channels, including phone, email, and chat
  • Collaborating with internal teams to resolve complex customer issues
  • Maintaining accurate records of customer interactions
  • Staying up-to-date with industry developments and best practices

Requirements:

  • Fluency in German language
  • Availability for shift work (UK GMT)
  • Strong communication and problem-solving skills

What We Offer

  • A competitive salary package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

How to Apply



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