Customer Service Operations Specialist
2 weeks ago
We are seeking a highly skilled Customer Service Operations Specialist to join our team at RecruitCo (Pty) Ltd.
Salary: R300,000 - R350,000 per annum.
About the RoleThis is a permanent position based in Cape Town, requiring fluency in German and flexibility with shift work. Our ideal candidate will be able to work effectively within a UK GMT schedule.
The role involves providing advisory services to our clients, utilising strong communication and problem-solving skills to resolve customer queries.
Key Responsibilities- Providing exceptional customer service via multiple channels, including phone, email, and chat
- Collaborating with internal teams to resolve complex customer issues
- Maintaining accurate records of customer interactions
- Staying up-to-date with industry developments and best practices
Requirements:
- Fluency in German language
- Availability for shift work (UK GMT)
- Strong communication and problem-solving skills
What We Offer
- A competitive salary package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
How to Apply
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