Customer Training and Operations Specialist

1 month ago


Cape Town, Western Cape, South Africa Emporium Human Capital Full time

Emporium Human Capital is looking for a highly skilled Customer Training and Operations Specialist to join their team in Somerset West.

The successful candidate will be responsible for creating and managing training plans with customers, reporting on training progress, and working directly with clients to coordinate each training project to completion.

We are seeking an individual with excellent customer service skills, who can communicate effectively with internal and external stakeholders, and identify areas of improvement to ensure the training plan stays on track.

In this role, you will also provide system training to customers, resolve customer queries, and assist with preparing data and uploading it onto the system for new customers.

The ideal candidate will have Training or consulting experience, a Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience, and proficiency in Microsoft Word, Outlook, PowerPoint, and Accounting software packages.

A strong background in Excel and customer service is essential, with the ability to work independently and as part of a team.

This is a fantastic opportunity to develop your skills and knowledge in customer training and operations, and to contribute to the success of our business.

The salary range for this position is approximately R 20 000 per month.



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