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Strategic Operations Director

2 months ago

Cape Town, Western Cape, South Africa DIMARCON GmbH Full time
Job Specification: Strategic Operations Director - DIMARCON GmbH

Location: Global

Reports To: Board of Directors

Position Overview:

The Strategic Operations Director will be responsible for driving the company's vision, ensuring operational excellence, and leading the organization toward achieving its long-term goals. This role will oversee the day-to-day operations of the Data Service Centre, ensuring efficiency, scalability, and quality of service delivery.

About the Company: DIMARCON GmbH, a leading professional data service center, caters to global clients with a special focus on German-speaking markets. Our team of 40+ data specialists excels in generating precise data and managing detailed data analysis, ensuring our clients can accurately target their audiences and gain deep market insights.

Key Responsibilities:

  1. Strategic Leadership:
  • Develop and execute the overall business strategy aligned with the company's vision and goals.
  • Identify growth opportunities, including new markets, products, or services.
  • Foster relationships with key stakeholders, including clients, partners, and regulatory bodies.
  • Lead the organization through change management processes when necessary.
Operations Management:
  • Oversee the day-to-day operations of the Data Service Centre, ensuring efficiency, scalability, and quality of service delivery.
  • Implement and monitor key performance indicators (KPIs) to track operational success.
  • Optimize processes to improve productivity and reduce operational costs.
  • Ensure compliance with industry standards, legal regulations, and corporate policies.
Financial Management:
  • Develop and manage the company's budget, ensuring alignment with strategic objectives.
  • Monitor financial performance, analyzing variances, and implementing corrective actions as necessary.
  • Oversee financial reporting, ensuring accuracy, transparency, and compliance with legal requirements.
  • Drive profitability through cost control, revenue growth, and financial risk management.
Governance and Compliance:
  • Ensure the company adheres to corporate governance standards, including regulatory compliance, risk management, and ethical practices.
  • Work closely with the Board of Directors to provide updates on company performance, risks, and opportunities.
  • Lead internal and external audits and implement recommendations for improvement.

Key Competencies:

  1. Leadership:
  • Proven ability to lead, inspire, and manage teams effectively.
  • Strong decision-making skills with a strategic mindset.
  • Ability to navigate and manage complex organizational dynamics.
Financial Acumen:
  • Strong understanding of financial management principles, including budgeting, forecasting, and financial reporting.
  • Ability to analyze financial data and make informed business decisions.
Operational Expertise:
  • Extensive experience in managing operations, preferably in a data service or IT-related environment.
  • Knowledge of process optimization, quality assurance, and project management.
  • Experienced in setting, analyzing and using KPIs to measure performance and operational effectiveness.
Human Resource Management:
  • In-depth knowledge of HR best practices, including talent management, performance management, and employee relations.
  • Experience in building and sustaining a positive organizational culture.
Communication Skills:
  • Excellent communication skills, both verbal and written.
  • Ability to engage with stakeholders at all levels, including employees, clients, partners, and board members.
Problem-Solving:
  • Strong analytical and problem-solving skills with the ability to anticipate challenges and develop solutions.
  • Ability to handle high-pressure situations and make sound decisions.
  • Capable of shifting priorities and strategies when needed to mitigate risks and manage under pressure situations.

Performance Expectations:

  • Achieve or exceed financial targets, including revenue, profitability, and cost control.
  • Ensure operational efficiency and excellence in service delivery.
  • Maintain high employee engagement and retention rates.
  • Successfully implement strategic initiatives and projects within timelines and budgets.
  • Uphold the highest standards of corporate governance and regulatory compliance.

Qualifications and Experience:

  • Bachelor's degree in Business Administration, Finance, Operations Management, or a related field; MBA or equivalent advanced degree preferred.
  • Minimum of 10 years of experience in a senior management role, with a strong track record in operations, HR, and financial management.
  • Experience in the data service or IT industry is highly desirable.
  • Proven track record of leading successful organizational transformations.

Remuneration:

  • Competitive salary package with performance-based incentives.
  • Benefits including medical aid, pension plan, and other standard executive benefits.

This job specification outlines the role of a Strategic Operations Director for a Data Service Centre with a focus on Operations, HR, and Finance. The Director will be responsible for driving the organization's success through strategic leadership, operational excellence, financial stewardship, and effective human resource management.