Operations Director

2 weeks ago


Cape Town, Western Cape, South Africa Telebest Full time

**About the Role**

At Telebest, we are seeking an exceptional Operations Director to lead our customer experience team. This role is responsible for developing and executing innovative customer delight programs to elevate the overall customer experience.

Key Responsibilities:

  • Develop and manage customer experience initiatives to drive business growth.
  • Strategically plan and execute operations to accomplish the organization's goals and objectives.
  • Proactively anticipate market conditions and introduce groundbreaking approaches to stay at the forefront of the industry.
  • Demonstrate exceptional flexibility and confidence, seamlessly navigating a fast-paced and dynamic environment.

Requirements:

  • Minimum 2-3 years of experience in BPO operations, showcasing exceptional expertise in call center management.
  • Financial sector experience and advanced proficiency in data analysis, statistical process control, and leading cross-functional teams.
  • Lean Six Sigma Green Belt certification preferred.

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