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Process Transformation Expert

1 week ago

Johannesburg, Gauteng, South Africa Sutherland Full time

Sutherland is a leading provider of business process outsourcing solutions, and we are committed to delivering exceptional results to our clients. We are currently seeking a highly skilled Process Transformation Expert to join our team.

About the Job

The Process Transformation Expert will be responsible for evaluating and documenting customer transactions to ensure accurate and consistent information is provided to customers. This individual will work closely with our cross-functional teams to develop strategies based on accurate and meaningful data reports and analysis.

  1. Key Responsibilities:
  2. • Develop solid and effective strategies based on accurate and meaningful data reports and analysis.

The ideal candidate will have strong analytical skills to interpret data, identify trends, and make suggestions for improvements. Strong verbal and written communication skills are also essential to communicate in a clear, constructive, and professional manner.

Requirements

To be successful in this role, you will need six months of experience in process transformation and a proactive ability in developing trust and professional rapport with employees and team members.