Graduate CX Process Expert

5 days ago


Johannesburg, Gauteng, South Africa Quantanite Full time

Job Description:

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This Graduate CX Process Expert position involves handling inbound calls and emails with a friendly, customer-first approach. You'll also evaluate and refine existing processes, identify improvement opportunities, and help design new workflows.

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Innovation Lab Collaboration: Work with our innovation team to push the boundaries of customer service and operational excellence.

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Product Expertise: Stay updated on product features and share customer feedback and trends with your team.

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Performance Focus: Meet key performance indicators (KPIs) including response times, average handle time, and compliance with ticketing software.



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