Call Centre Agent
2 weeks ago
- Adhered to company policies and departmental procedures.
- Adhered to third-party agreements and policies.
- Adhered to Service Level Agreements and timelines.
- Maintain confidentiality.
- Build and maintain exceptional client relations.
- Maintain positive client relationships throughout any issue resolution.
- Provide follow-up client satisfaction with clients, as needed.
- Escalate unresolved client complaints regarding suppor
- Operate as the support point of contact to customers.
- Build credibility by communicating trust, morale and professionalism with clients.
- Assist with challenges a customer may experience.
- Provide prompt solutions or options going forward related to challenges.
- Assist with high severity requests or issue escalations as needed.
- Provide feedback to customers when dealing with customer requests.
- Identify customer needs and exceed client expectations.
- Identify potential/possible cancellations from clients and communicate to Account Manager
- Provide effective and proactive Support and solutions to avoid possible client cancellations.
- Answer all calls to the call centre.
- Create tickets for all calls and emails received.
- Provide feedback to customers on allocated tickets.
- Escalate tickets should it be necessary
- Assist with Out of Box Failure tests when required.
- Assist with All device setups, from OBF to Complete Setup of hardware and Services when required.
- Assist with device setup for Repairs.
- Assist with Quality Control of devices when required.
- Do a proper shift handover.
- Update tickets as per progress on setup of devices.
- Assist with resolving 0% Guard Patrol Sites when required.
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Professional Call Centre Agent Required
2 weeks ago
Pretoria, Gauteng, South Africa Set Recruitment Consultants Full timeSet Recruitment Consultants is searching for skilled and customer-focused call centre agents to join our dynamic team in Sandton.Job OverviewAs a call centre agent, you will be responsible for communicating with clients, resolving their queries, and maintaining our high standards of customer service.Main ResponsibilitiesRespond to incoming calls from clients...
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Afrikaans speaking Inbound Call Centre Agent
3 weeks ago
Pretoria, Gauteng, South Africa Isilumko Staffing (JHB) Full timeOne of our pharmaceutical wholesalers is seeking a target driven, customer orientated Inbound Call Centre Agent / Customer Service Agent to join their Call Centre team in Pretoria West. This is a 3-month contract. Client will eventually move to Centurion in the New Year.Qualifications and Experience:MatricNo less than 2 years' call centre experience /...
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Call Centre Operations Lead
7 days ago
Pretoria, Gauteng, South Africa Bluespec Holdings Full timeWe are looking for an experienced Call Centre Operations Lead to join our dynamic team at Bluespec Holdings. As a leader, you will be responsible for managing call centre agents and ensuring they meet performance targets.Job DescriptionMain Job Function: As a Call Centre Operations Lead, you will oversee the daily activities of call centre agents and direct...
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Team Leader in a Call Centre
7 days ago
Pretoria, Gauteng, South Africa Bluespec Holdings Full timeWe are looking for an experienced Team Leader in a Call Centre to join our dynamic team at Bluespec Holdings. As a team leader, you will be responsible for managing call centre agents and ensuring they meet performance targets.Job DescriptionMain Job Function: As a Team Leader in a Call Centre, you will oversee the daily activities of call centre agents and...
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Call Centre Agent
7 days ago
Pretoria, Gauteng, South Africa Set Recruitment Consultants Full timeAt Set Recruitment Consultants, we are seeking a highly skilled and motivated Call Centre Agent to join our Emergency Call Centre team.Job OverviewWe are looking for individuals who possess excellent customer service skills and can handle high-pressure situations with ease.Key ResponsibilitiesRespond to incoming calls in a professional and courteous...
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Call Centre Team Leader
7 days ago
Pretoria, Gauteng, South Africa Bluespec Holdings Full timeWe are looking for seasoned Team Leaders to join our dynamic team in our inbound Emergency Contact Centre.Job DescriptionMain Job Function: You will manage and direct call centre agents in achieving their required daily duties. Your role will be to take accountability for Call Centre Agents through daily monitoring, a compilation of reports, and coaching.You...
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Pretoria, Gauteng, South Africa Set Recruitment Consultants Full timeSet Recruitment Consultants is currently looking for highly skilled and professional call centre agents to join our leading Emergency Call Centre in Sandton.About the JobThe successful incumbent will be responsible for handling incoming calls in a courteous and customer-oriented manner, providing personalised service by responding to the needs of clients.Key...
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Call Center Agent
4 hours ago
Pretoria, Gauteng, South Africa Stonebridge Hr Solutions Full timeWe are looking for a charismatic Call Centre Agent for a company based in the Centurion area.Requirements:Grade 12+ years call centre experienceExtremely well spoken in EnglishCustomer orientedTelephone EtiquetteResponsibilities:Standard call centre dutiesCustomer serviceSalesPlease note only shortlisted candidates will be contacted.If you have not heard...
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Travel Agent Call Centre Consultant
3 weeks ago
Pretoria, Gauteng, South Africa Finding Personnel Full timeThe Travel Agent Call Centre Consultant is responsible for assisting customers with travel bookings, including flights, accommodations, car rentals, and holiday packages. The consultant provides excellent customer service, ensures seamless travel arrangements, and meets sales and performance targets in a fast-paced call centre environment.JOB TITLE : Travel...
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travel agent call centre consultant
2 weeks ago
Pretoria, Gauteng, South Africa University of Fort Hare Full timeR 15000 Monthly Basic Plus Commission (Market related)The Travel Agent Call Centre Consultant is responsible for assisting customers with travel bookings, including flights, accommodations, car rentals, and holiday packages. The consultant provides excellent customer service, ensures seamless travel arrangements, and meets sales and performance targets in a...
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Call Centre Management Executive
2 weeks ago
Pretoria, Gauteng, South Africa Digital Gaming Corp. Full timeCall Centre Management Executive Job DescriptionWe are seeking an experienced Call Centre Management Executive to join our team. The ideal candidate will have a proven track record of driving operational efficiency and making measurable impact in the contact centre.Main ResponsibilitiesDrive operational efficiency through strategic planning and effective...
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Call Centre Manager
3 weeks ago
Pretoria, Gauteng, South Africa Flair TM Full timeA leading company in the automotive sector is looking for a dynamic and results-driven Call Centre Manager to lead our fast-paced, high-energy call centre team in Silverlakes, Pretoria. This is an exciting opportunity for a resilient and innovative leader to drive sales, performance, and customer satisfaction in a goal-oriented environment.Key...
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Emergency Call Centre Agents Needed
2 weeks ago
Pretoria, Gauteng, South Africa Set Recruitment Consultants Full timeAs a call centre agent at Set Recruitment Consultants, you will play a vital role in delivering exceptional customer experiences.About the RoleYour key responsibilities will include taking phone calls, responding to client inquiries, and resolving any issues that may arise.Key TasksHandle phone calls from clients in a timely and efficient manner.Record...
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Call Centre Manager
3 weeks ago
Pretoria, Gauteng, South Africa Flair TM Full timeKey Responsibilities:Team Leadership & Performance ManagementLead and manage a team of 40 call centre agents, including 3 team leadersDrive a positive, high-performance culture that fosters motivation and accountabilityImplement and track KPIs to optimize performance and achieve business objectivesMonitor, evaluate, and improve team productivity and service...
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Supervisor Call Centre Pretoria
3 weeks ago
Pretoria, Gauteng, South Africa InspHired Recruitment Solutions Full timeSupport Supervisor (Call Centre)Our client in the Medical Devices industry is currently looking for a Support Supervisor (Call Centre), in Pretoria.Duties & ResponsibilitiesAssist the Hearing Hub Manager to ensure the optimal functioning of the Hearing Hub, its procedures, and its systems.Operationally responsible for selected support agents, coordinating...
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Call Centre Support Lead
4 days ago
Pretoria, Gauteng, South Africa InspHired Recruitment Solutions Full timeAbout the RoleWe are seeking an experienced Customer Support Supervisor to lead our Call Centre team in Pretoria. As a key member of our support team, you will be responsible for overseeing the daily activities of our support agents, ensuring excellent customer satisfaction and resolving complex customer queries.Key ResponsibilitiesLead and motivate a team...
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Call Centre Manager
2 weeks ago
Pretoria, Gauteng, South Africa Network Recruitment Full timeAbout This OpportunityWe are seeking a highly motivated and experienced Performance Driven Contact Centre Executive to join our team at Network Recruitment. As a key member of our organization, you will be responsible for driving KPI performance and operational excellence in our call centre.Key AccountabilitiesDrive KPI performance and operational excellence...
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Call Centre Team Leader
1 week ago
Pretoria, Gauteng, South Africa NxaTel Full timeNxaTel | Full timeCall Centre Team LeaderMenlo Park, South Africa | Posted on 23/09/2024Date Opened: 23/09/2024Job Type: Full timeIndustry: TechnologyWork Experience: 1-3 yearsCity: Menlo ParkProvince: GautengCountry: South AfricaPostal Code: 0060About UsNxaTel is a Modern Unified communication platform for Small and Medium businesses. It allows you to get...
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Travel Agent Call Centre Consultant
3 weeks ago
Pretoria, Gauteng, South Africa Finding Personnel (Pty) Ltd Full timeJOB TITLE : Travel Agent Call Centre ConsultantAREA : Southdowns, CenturionINDUSTRY : Travel and LeisureSalary / CTC : R 15,000 highly negotiable (depending on current earnings, qualifications and experience)Report to : DirectorType : PermanentKey Responsibilities :Handle inbound and outbound calls, emails, and chats related to travel inquiries and...
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Group Call Centre Manager Johannesburg
2 weeks ago
Pretoria, Gauteng, South Africa Salesworx Full timeSalesworx is proud to partner with one of South Africa's premier private higher education institutions.We are currently seeking a Group Call Centre Manager who will be responsible for overseeing all aspects of call centre operations.The role involves ensuring optimal performance, fostering team development, and driving customer satisfaction while also...