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Professional Call Centre Agent Required

3 weeks ago

Pretoria, Gauteng, South Africa Set Recruitment Consultants Full time

Set Recruitment Consultants is searching for skilled and customer-focused call centre agents to join our dynamic team in Sandton.

Job Overview

As a call centre agent, you will be responsible for communicating with clients, resolving their queries, and maintaining our high standards of customer service.

Main Responsibilities

  1. Respond to incoming calls from clients in a professional and courteous manner.
  2. Process client information accurately on our system (Dreamtec).
  3. Communicate effectively with clients, addressing their concerns and providing solutions.
  4. Evaluate client information against product requirements and provide eligibility feedback.
  5. Escalate complex issues to supervisors as needed.

Requirements

Possess a degree or diploma; ideally 2 years of experience in a call centre environment. Available to work flexible hours, including evenings and weekends.