Customer Service Ambassador for Luxury Brands
1 week ago
We are seeking a highly skilled and experienced Customer Service Ambassador to join our team at ABC.
About the Role:
As a Customer Service Ambassador, you will be responsible for delivering exceptional customer service and ensuring that all interactions with luxury brands meet the highest standards of quality.
Key Responsibilities:
- Handle customer service calls within the banking sector with professionalism and friendliness.
- Conduct outbound calls in a polite and courteous manner.
- Achieve specified performance standards in call handling.
- Develop strong relationships with customers and suppliers through excellent interpersonal skills.
- Meet and exceed Service Level Agreements (SLA) for back-office processing requirements.
- Contribute to the continuous improvement of operations and support business growth.
- Perform other duties as reasonably expected by the company.
Requirements:
- Fluency in Italian (oral and written).
- Ability to speak English.
- Maturity with tertiary education advantageous.
- Right to work in South Africa.
- Sales experience desirable.
- Multi-channel focus.
- Ability to undertake training on product specifications.
- Track record of success in meeting challenging targets and deadlines.
- Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Internet Explorer.
Compensation and Benefits:
We offer a competitive salary range of R250,000 - R350,000 per annum, depending on experience, plus additional benefits and opportunities for career growth.
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