Customer Service Ambassador for Luxury Brands

1 week ago


Cape Town, Western Cape, South Africa abc Full time
Job Description

We are seeking a highly skilled and experienced Customer Service Ambassador to join our team at ABC.

About the Role:

As a Customer Service Ambassador, you will be responsible for delivering exceptional customer service and ensuring that all interactions with luxury brands meet the highest standards of quality.

Key Responsibilities:

  • Handle customer service calls within the banking sector with professionalism and friendliness.
  • Conduct outbound calls in a polite and courteous manner.
  • Achieve specified performance standards in call handling.
  • Develop strong relationships with customers and suppliers through excellent interpersonal skills.
  • Meet and exceed Service Level Agreements (SLA) for back-office processing requirements.
  • Contribute to the continuous improvement of operations and support business growth.
  • Perform other duties as reasonably expected by the company.

Requirements:

  • Fluency in Italian (oral and written).
  • Ability to speak English.
  • Maturity with tertiary education advantageous.
  • Right to work in South Africa.
  • Sales experience desirable.
  • Multi-channel focus.
  • Ability to undertake training on product specifications.
  • Track record of success in meeting challenging targets and deadlines.
  • Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Internet Explorer.

Compensation and Benefits:

We offer a competitive salary range of R250,000 - R350,000 per annum, depending on experience, plus additional benefits and opportunities for career growth.



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