First Line Manager

4 weeks ago

Bellville, South Africa Sanlam Full time

Who are we?
The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle
- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life
- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms. What will you do?
The Sanlam Retail Affluent business (SRA) is a business that is part of Sanlam Life and Savings. SRA is dedicated to empower South Africans in the middle
- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life
- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms. Business Shared Services is the customer facing business unit within SRA.
As we Live in Confidence we believe in creating and cultivating a positive, energised working environment that gives you every opportunity to achieve success. Sanlam is committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.
What will make you successful in this role?

**Output/Core Tasks**:

- Manage a department’s performance within a specific division of Business Shared Services
- Ensure that your department effectively contributes to the business Unit’s Client Satisfaction and Experience standards
- Manage the budget and make decisions regarding resources with your team
- Manage the People practices and performance statistics and reports of your department
- Actively be responsible for the coaching, training and development of personnel
- Assist and provide support to team members regarding complex client enquiries
- Ensures Service Level Agreements and Key Performance Areas are continually reviewed and expectations are met with optimum levels of quality and service delivery.
- Work closely with the Resource Planning team to ensure the most effective resource plans are developed and achieved
- Review management information and make suggestions, recommendations so as to improve processes across the business.

**Qualifications**:

- Matric/Grade 12
- Relevant business degree/diploma or industry related qualification

**Knowledge and Experience**:
Must have insurance or call centre industry knowledge and an understanding of:

- Life Assurance environment
- Call Centre and Client Services business
- Financial Service experience is essential
- Experience in managing personnel within a call centre environment would be an advantage

**Competencies**:

- Ability to function under immense pressure
- Good conflict management skills
- Be innovative
- Ability to develop and empower others
- Teamwork
- Good communication
- Decision making skills
- Client service orientation
- Objective setting and control
- Self confidence
- Ability to use internal networks to solve client problems
- Ability to operate independently

Knowledge and Skills Drive leads and service targets Call Centre control and reporting Budget and expenses Management of employees Personal Attributes Builds effective teams - Contributing independently Decision quality - Contributing independently Directs work - Contributing independently Plans and aligns - Contributing independently Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Turnaround time
Appointments will be made in line with the company’s transformation plan.
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be c

  • First Line Manager

    4 weeks ago

    Bellville, South Africa Sanlam Full time

    **Career Opportunity.** - Santam’s Operation’s department has an exciting new role and position available for a Team Manager who will be based in the Service Centre team in **Bellville**. - The Team Manager will apart from managing a team of insurance consultants also manage the Brokers experience by providing a dedicated service for high value requests...

  • First Line Manager

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Career Opportunity. Santam's Operation's department has an exciting new role and position available for a Team Manager who will be based in the Service Centre team in Bellville. The Team Manager will apart from managing a team of insurance consultants also manage the Brokers experience by providing a dedicated service for high value requests from quotation...

  • First Line Manager

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Who are we?The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial...

  • First Line Manager: Client Resolutions

    3 weeks ago

    Bellville, South Africa Santam Full time

    Who we are Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. About the role The Santam Direct Call Centre has a position available for a First Line...

  • First Line Manager: Underwriter: Retail Affluent:

    3 weeks ago

    Bellville, South Africa Sanlam Full time

    **Who are we?** The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle - and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive...

  • Junior First Line Analyst-service Desk

    2 weeks ago

    Bellville, Western Cape, South Africa Job Crystal Full time

    Day to Day Duties As an employee, it is a requirement to fulfil certain daily tasks and duties on time as part of your roles and responsibilities. Always meet customer expectations Communication internally and to customer should be on time. Reflected in work logs. Time management: Lunch & breaks = 1 hour daily in total Proof of consultation with team members...

  • First Line Manager: Ccc

    4 weeks ago

    Bellville, South Africa Sanlam Full time

    **Who are we?** The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle - and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive...

  • First Line Manager: Ccc

    3 weeks ago

    Bellville, South Africa Sanlam Full time

    **Who are we?** The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle - and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive...

  • First Line Manager: Death Claims

    2 weeks ago

    Bellville, South Africa Sanlam Full time

    **Who are we?** The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle - and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive...

  • First Line Manager: Death Claims

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Who are we?The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial...

  • First Line IT Support Calle Centre Officer: Mcse

    3 weeks ago

    Bellville, South Africa JSM Business Services Full time

    Grade 12 - An A+, N+, MCSE or related qualification - A minimum of 1 year technical support experience - Excellent verbal and written communication skills in English - Residing in close proximity to Bellville or reliable transport to travel to our client's offices in Bellville - Willingness to work 24/7 shifts In return the company offers excellent growth...

  • 1st Line Support Specialist

    1 week ago

    Bellville, South Africa Sanlam Full time

    **Who are we?** Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

  • 1st Line Support Specialist

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Who are we?Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

  • 1st Line Support Specialist

    5 days ago

    Bellville, South Africa Sanlam Full time

    Who are we? Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

  • SD - 1st Line Support

    4 weeks ago

    Bellville, South Africa CX-International Full time

    **Purpose of the Role** Reporting to the Head of IT and working closely with Service Desk Lead and Technical Support Manager you will provide effective IT technical support to Cape Town and UK sites. Working within established processes and guidelines you will deliver support remotely and face to face to all end users with SLA targets. Ensuring excellent...

  • 1st Line Support Specialist

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Who are we?Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

  • SD - 1st Line Support

    2 weeks ago

    Bellville, Western Cape, South Africa CX-International Full time

    Purpose of the RoleReporting to the Head of IT and working closely with Service Desk Lead and Technical Support Manager you will provide effective IT technical support to Cape Town and UK sites. Working within established processes and guidelines you will deliver support remotely and face to face to all end users with SLA targets. Ensuring excellent customer...

  • Service Desk L1 Agent

    4 weeks ago

    Bellville, South Africa Nexio Full time

    **ROLE PURPOSE** While providing the highest customer service, the service desk agent answers incoming calls, tracks all information on the Remedy system along with their expertise to resolve the customers request in a timely fashion. The Service desk agent provides desktop support, such as password or account related queries, Outlook, VPN, APN (3G),...

  • Operations / Fleet Manager

    3 weeks ago

    Bellville, South Africa First Degree Recruitment Full time

    Must have minimum 2 years’ experience in transport & logistics - Must have knowledge & experience with costing of loads, Abnormal, CONSOL loads, import / export containers, Dry and reefer - Must have knowledge on Transnet terminals - Must have knowledge on trucks - Must be on call 24/7 - Excellent customer relations skills - Excellent organizational...

  • Senior Manager: Governance Support

    4 weeks ago

    Bellville, South Africa Sanlam Full time

    **Build a successful career with us** - We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam...