Service Desk L1 Agent

**ROLE PURPOSE** A service desk team leader is a person whose role includes ensuring the adherence of professionalism and expansion of all activities done at the service desk. His/her job description entails making sure that the help desk team delivers flawless customer service in managing incident restoration and service level agreements, and monitoring...

Responsible for the timely and effective response to IT user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution for new and existing systems, and provides basic telephonic training on these systems when required. Escalates more complex problems but must...

The purpose of this Service Desk Analyst lead position is to Lead and supervise the Service Desk Team providing direction, and support to ensure effective service delivery. **Responsibilities**: - Oversee resolution of IT incidents for all Western’s systems and infrastructure - Ensure service requests are handled timeously and within agreed SLA’s. -...

About the Job Description:The IT support professional role at BOSS Professional Services (Pty) Ltd involves providing technical support to end-users at the Contact Center. The successful candidate will be responsible for ensuring maximum uptime and productivity while minimizing downtime/impact due to IT issues within our control.Key...

**Job Overview**: **Date Posted**: Posted 23 hours ago- **Location**: Bellville, Western Cape- **Job Title**: IT Service Agent (T2 / T3)- **Education Level**: Diploma- **Job Level**: Intermediate- **Minimum Experience**: 3 - 5 Years**IT Service Agent (T2 / T3) required in Bellville.**: A leading Managed IT Services Provider is looking for a ‘‘IT Service...

Zone Fitness is seeking dynamic, energetic, responsible and goal-driven individuals to fill our vacancies of a Receptionist/Front Desk Operator at our Bellville club: **PERFORMANCE STATEMENT**: The Receptionist/Front Desk Operator must ensure that all members/non-members receive the best service possible and that all duties are performed to the best of...

**Zone Fitness is seeking dynamic, energetic, responsible and goal-driven individuals to fill our vacancies of a Receptionist/Front Desk Operator at our Willow Bridge club**: **PERFORMANCE STATEMENT**: The Receptionist/Front Desk Operator must ensure that all members/non-members receive the best service possible and that all duties are performed to the best...

**Zone Fitness is seeking dynamic, energetic, responsible and goal-driven individuals to fill our vacancies of a Receptionist/Front Desk Operator at our Willow Bridge club**: **PERFORMANCE STATEMENT**: The Receptionist/Front Desk Operator must ensure that all members/non-members receive the best service possible and that all duties are performed to the best...

A dynamic, vibrant and growing IT company is looking for an IT Service Agent (T1) to be responsible for providing technical support and assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify and diagnose issues, categorize and record reported queries and provide solutions. The IT Service Agents will...

In this role, employees will be required to conduct Telkom promotional initiatives at various locations within the Bellville area**_. _**Field Sales Agents approach potential customers, conduct professional and enthusiastic sales presentations based on its products and services, at surrounding promotional areas, to attract and increase business within the...

A leading micro-payment processing service aggregator is looking for a smart, creative, hard-working Payments Account Manager. **DUTIES AND RESPONSIBILITIES**: - Find and onboard strategic regional suppliers - Find and onboard strategic sites for vaults and super wallets - Lead and manage the vault sales rep - Sign up key users and influencers to super...

Call Centre Sales Agent required for outbound sales of Insurance products. Requirement: 26 years and older - Minimum of 2 (two) years experience as a call centre sales agent (selling insurance or financial services products). Track record of sales experience. Working hours from 08h00 to 16h30 Mondays to Fridays. Great working environment. Pay: R5 000,00 -...

This is an exciting opportunity to join the BOSS Professional Services team as an IT Support Specialist. In this role, you will work closely with our Contact Center users to ensure seamless service delivery. Key responsibilities include providing prompt and accurate technical assistance, escalating complex issues, and collaborating with internal teams.Key...

Day to Day Duties - As an employee, it is a requirement to fulfil certain daily tasks and duties on time as part of your roles and responsibilities. - Always meet customer expectations - Communication internally and to customer should be on time. - Reflected in work logs. - Time management: - Lunch & breaks = 1 hour daily in total - Proof of consultation...

**Our successful Call Centre Agent will** - Guide customers through the site and/or mobile phones and assist them in using the various - services and products offered - Drive brand loyalty through a personalised customer experience - Correctly escalate issues to internal teams - Delivers prepared scripts to welcome new customers and explains promotions and...

**CAREER OPPORTUNITY** - Santam BITS has a career opportunity for a **Head of IT Service Management** in the Core Platforms, Applications and ITSM department which will be based in the **Western Cape.** **KEY RESPONSIBILITIES** - ITSM Strategy Development & Execution: - Develop and implement a robust ITSM strategy that aligns with Santam's business...

A dynamic, vibrant and growing cosmetics business is looking for a Customer Service Consultant to join their Call Centre team. The main role of the Customer Service Consultant is to play a pivotal role in enhancing member experience by acting as mentors and coaches to support and guide members through their business journey to get a clear understanding of...

**Baruch Marketing Management Solutions**: - Baruch Marketing Management Solutions, a leading name in the insurance industry, is expanding its team and inviting Experienced Sales Agents who are dynamic individuals to join our team. Baruch has an extraordinary opportunity for you!_ **About us**: Baruch is a registered FSP and telemarketing company in the...

Unifi is a rapidly growing finance and technology company with operations in Zambia, South Africa, Uganda, and Kenya. The company offers personal lending products through online, mobile, and branch channels and is supported by strong shareholders and a board of directors with extensive experience in entrepreneurship and lending. Unifi South Africa is seeking...

POSITION OFFERED BIBC DESIGNATED AGENT - CLIENT SERVICES DEPARTMENT - BELLVILLE OFFICE. To implement the end-to-end client service, monitoring and enforcement process for a specific allocated area, therefore contributing to fairness (for both the employer and employee) in the building industry through adherence to the collective agreement. This position...