1st Line Support Specialist

5 days ago

Bellville, South Africa Sanlam Full time

Who are we?
Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance and risk orchestrator for technology across Sanlam. What will you do?
Guided by the Operations Manager and the Support Team Lead, this role will be responsible for monitoring systems in production, issue tracking & resolution and call management and routing. What will make you successful in this role?
Proactive end-to-end monitoring of solutions to ensure completeness and availability.
Provide daily health check reports to the required stakeholders on systems in production.
Engage with all stakeholders to resolve technical issues experienced within SLA.
Engage with Technical Data Stewards when data is not received as per schedules or not at the right quality as per controls.
Communication to all stakeholders when required (e.g. incident updates, etc.)
Testing after Platform changes.

**Identify, design, and implement internal process improvements**: automating of manual processes etc.
Monitoring and routing of helpdesk calls received.
Ensure call quality.
Logging of calls.
Ensure calls are timeously updated with information as per SLA.
Call tracking till resolution within SLA.
Ensure all Support processes are documented and up to date.
User onboarding (including documentation, session to confirm all is software & access is working, training).
User offboarding. Qualifications
National Diploma in and IT related discipline
ITIL Foundation is recommended

**Experience**:
1+ years’ experience as a 1st Line Support Engineer in a data environment
SQL development
Experience working on SAP Hana
Ability to read and understand procedural code
Service Desk related experience
Service management experience (incident management, request management, etc.)would be advantageous

**Knowledge**:
Good customer service skills and confidence with verbal and written communication
Understanding of basic data engineering principles
Background in writing basic navigation SQL
Understanding of data warehousing principles based on Kimball and Vault patterns Personal Attributes Interpersonal savvy - Contributing independently Decision quality - Contributing independently Plans and aligns - Contributing independently Optimises work processes - Contributing independently Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Turnaround time
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

  • 1st Line Support Specialist

    1 week ago

    Bellville, South Africa Sanlam Full time

    **Who are we?** Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

  • 1st Line Support Specialist

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Who are we?Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

  • 1st Line Support Specialist

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Who are we?Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

  • SD - 1st Line Support

    4 weeks ago

    Bellville, South Africa CX-International Full time

    **Purpose of the Role** Reporting to the Head of IT and working closely with Service Desk Lead and Technical Support Manager you will provide effective IT technical support to Cape Town and UK sites. Working within established processes and guidelines you will deliver support remotely and face to face to all end users with SLA targets. Ensuring excellent...

  • SD - 1st Line Support

    2 weeks ago

    Bellville, Western Cape, South Africa CX-International Full time

    Purpose of the RoleReporting to the Head of IT and working closely with Service Desk Lead and Technical Support Manager you will provide effective IT technical support to Cape Town and UK sites. Working within established processes and guidelines you will deliver support remotely and face to face to all end users with SLA targets. Ensuring excellent customer...

  • Document Management Support Analyst

    4 weeks ago

    Bellville, South Africa Sanlam Full time

    **Who are we?** Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

  • Head: Governance Support

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Build a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam...

  • Acquisition Support Specialist bellville or Midrand

    2 weeks ago

    Bellville, Western Cape, South Africa PSG Konsult Ltd. Full time

    Designation:Acquisition Support Specialist|Bellville or MidrandCategory:Client/Intermediary ServicesJob Level:Skilled technical and academically qualified workers, junior management, supervisors, foremen and superintendentsPosted by:PSG KonsultPosted on:19 Jan 2023Reference Number:PSG-DW-VAC0142Closing date:03 Feb 2023Position...

  • Senior Manager: Governance Support

    4 weeks ago

    Bellville, South Africa Sanlam Full time

    **Build a successful career with us** - We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam...

  • Linux Intern

    2 weeks ago

    Bellville, South Africa Nexio Full time

    **ROLE PURPOSE** Responsible for the 1st line Linux system administration support at customer site. This will include daily systems tasks, reporting and first line system administration of Linux systems within this environment. **ROLE REQUIREMENTS** - Junior level within a major Function for a business unit. - No direct impact on business performance -...

  • Support Specialist Ss5 and Ss6

    3 weeks ago

    Bellville, South Africa Sanlam Full time

    **Who are we?** The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle - and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive...

  • Support Specialist Ss5 and Ss6

    4 days ago

    Bellville, South Africa Sanlam Full time

    Who are we? The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle - and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive...

  • Senior Manager: Governance Support

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Build a successful career with us We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters Sanlam Fintech, Sanlam Life and...

  • Technical Specialist

    4 weeks ago

    Bellville, South Africa Nexio Full time

    **OVERVIEW** Our client requires technical specialist to work within a fault management environment to provide high level technical support. **ROLE AND RESPONSIBILITIES**: A Technical Specialist is responsible for the following: - Liaise with third party NOC engineers and High-Level Support where necessary to seek support on network faults - Communicates...

  • Short-term Support Specialist

    2 weeks ago

    Bellville, Western Cape, South Africa PSG Wealth Distribution Full time

    An exciting opportunity is currently available at Belville, Cape Town in the Technical Advice Team for a Short-term Technical Specialist who will be supporting our Short-Term Insurance business.Responsibilities: Support formulation and maintenance of company policies Support the business drive to standardize advice processes and documentation Technical...

  • Support Specialist Ss5 and Ss6

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Who are we?The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial...

  • Lead: Governance Assurance

    4 days ago

    Bellville, South Africa Sanlam Full time

    **Build a successful career with us** - We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam...

  • Linux Intern

    2 weeks ago

    Bellville, Western Cape, South Africa Nexio Full time

    ROLE PURPOSEResponsible for the 1st line Linux system administration support at customer site. This will include daily systems tasks, reporting and first line system administration of Linux systems within this environment.ROLE REQUIREMENTS Junior level within a major Function for a business unit. No direct impact on business performance Junior role no...

  • Actuarial Specialist

    2 months ago

    Bellville, South Africa Momentum Life Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...

  • Application Support Analyst

    5 days ago

    Bellville, South Africa Momentum Life Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Role Purpose** **Requirements**: -...