First Line Manager: Death Claims

2 weeks ago

Bellville, South Africa Sanlam Full time

**Who are we?**

The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle
- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life
- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms.

**What will you do?**
- Manage Business Unit & Business Unit Performance.
- Manage Implementation of existing & new processes, services & procedures.
- Strategic Actions - Manage effective streamlining of processes.
- Manage Productivity, Quality & Work-related Problems.
- Manage Department Budget.
- Manage Staffing Process.
- Manage Individual Training & Development.
- Manage Individual Performance.
- Ensure accurate reporting.
- Resolution of queries on financial reports, control and authorisation accounts.
- Resolve audit findings.
- Complaints investigation and resolution.
- Recommendations regarding exceptional claims decisions in collaboration with death claims consultants and management.
- Interaction with various departments in and outside of Business Shared Services.
- Ensure effective management of Service Level Agreements between BSS, NUB, Distribution, Actuarial, Re-insurers, internal doctors.
- Effective communication to respective role-players.
- Focused and motivated team.
- Effective Death Claims Production Centre management.

**What will make you successful in this role?**

**Qualifications**:

- Grade 12 with Mathematics and/or Accountancy.
- 3 years Degree/ Diploma.

**Knowledge and Experience**:

- Knowledge of the Individual Life Insurance processes and products.
- Knowledge of death claims processes will be advantageous.
- Leadership experience in managing a team of agents.
- Impact of legislation, e.g. FICA, Pension Funds Act.

**Competencies**:

- Building and Maintaining Relationships
- Communication
- Customer Service/Treating Customers Fairly
- Influencing/Gaining Commitment

**Core Competencies**
- Cultivates innovation - Contributing independently- Customer focus - Contributing independently- Drives results - Contributing independently- Collaborates - Contributing independently- Being resilient - Contributing independently**Personal Attributes**
- Communicates effectively - Contributing independently- Plans and aligns - Contributing independently- Directs work - Contributing independently- Decision quality - Contributing independently**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.**Turnaround time**Due date: 31 May 2024**

**Our commitment to transformation**

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

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