Assistant Service Centre Manager

5 days ago


Roodepoort Nedersetting, South Africa Kencorp Executive Search Full time

Assistant Service and Repair Centre Manager with experience managing the activities and staff of a busy service centre repairing industrial based equipment. Position is based in the Johannesburg West area

**Responsibilities**
- Assist with the managing and controlling of the various operations of the Service Centre
- Assist with managing the forward planning and direction of functions within the Service Centre
- Facilitate and implement changes to improve the service provided to dealers and customers
- Improve cost efficiency and productivity within the Service Centre
- Reporting on overall efficiency and performance of the Service Centre
- Responsible for job allocation, job flow including job scheduling
- Co-ordinate service centre resources efficiently as per ongoing requirements - equipment, labour, operations
- Assist with strategic expansion projects
- Respond to customer requests for updates and ensure optimum customer communication
- Ensure information is accurate and customer satisfaction is always achieved
- Review feedback from customers and follow up to ensure total customer satisfaction
- Investigate customer complaints promptly as well as any concerns arising from product failures
- Effect appropriate action and solutions to product failures
- Promote a safe working environment for staff and customers
- Assist with analysing current procedures to identify opportunities for improvement of the Service Centre
- Maintain and build good relationships with customers
- Identify staff that require on-going training and implement training opportunities to ensure their skills are improved
- Assist with ensuring the adequate maintenance of tools, equipment and materials in the Service Centre
- Provide technical guidance and positive leadership
- Ensure that all service and repair work meet the expected quality standards

**Requirements**:
***
- Grade 12
- Relevant Tertiary qualification or Bachelors degree
- Minimum of 5 to 8 years Management experience in an equipment repair and service environment is essential
- Experience managing on site and field service employees
- Excellent communication skills with customers and staff at all levels
- Customer solution orientated
- Able to look beyond the initial customer enquiry and identify other business opportunities
- Computer literate - MS Office, SAP, Syspro, JD Edwards or similar package
- Good financial skills
- South African citizens only



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