Junior Call Centre Consultant

4 weeks ago

Roodepoort, South Africa Clicks Group Limited Full time

Advert reference: click_013043
Advert status: Online
- **Position Summary**:
**Industry**:Pharmaceutical Sector

**Job category**:Other: FMCG, Retail, Wholesale and Supply Chain

**Location**:Roodepoort

**Contract**:Permanent

**Remuneration**:Market Related

**EE position**:Yes

**Brand**:Clicks Group

**Introduction**:
We are looking to recruit a permanent Junior Call Centre Consultant to work for Clicks Direct Medicine (CDM). The role will be based at Lea Glen, Roodepoort and will report to the Call Centre Supervisor.

**Job description**:
**Job Purpose**:

- To deliver a professional, effective and efficient customer service to clients on both incoming and outgoing calls, focusing on increasing company sales and maximizing revenue
- Receive and promptly answer incoming customer calls
- Capture customers’ order accurately and timeously on to the CDM on line
- Develop customer relationships in order to maximise revenue/purchases from the customers and meet individual and departmental sales targets
- Make outbound calls timeously in order to meet cut-off times and work towards achievement of sales targets and build customer relationships
- Comply with Good Wholesale and Distribution practice;
- adhere to CDM SOP’s during the process of answering the customers’ calls
- Record, rectify and report errors to the Manager at the end of each cut-off
- Comply with and meet operational cost containment targets and stipulated cut-off time and deadlines

**Minimum requirements**:
**Experience and Education**:

- Matric or NQF Level 4
- Minimum 2 years in a customer Service related environment
- Pharmaceutical Distribution experience advantageous

**Job related knowledge and skills**:

- Knowledge of Microsoft Word, outlook and Excel
- Excellent communications skills and telephone etiquette
- Good Knowledge of contact centre procedures

**Competencies required**:

- Adhering to Principles and Values
- Presenting and Communicating Information
- Delivering Results and Meeting Customer Expectations
- Coping with Pressures and Setbacks
- Working with People

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