Customer Repairs Coordinator

1 week ago


Roodepoort Nedersetting, South Africa Kencorp Executive Search Full time

Customer Repairs and Service coordinator person required with extensive customer interaction with regard to equipment repairs and service. Based in the Johannesburg West area

**Responsibilities**
- General administration and coordination with respect to Service and repair calls in the company’s Service Centre
- Answer all customer related queries - electronically, verbally as well as walk in customers
- Process all customer requests and transactions accurately and timeously
- Assist the technicians in generating of quotes and the creation of job cards
- Contact customers for authorization on repairs and services of equipment
- Reports back to clients and customers on the progress of all repairs and services undertaken
- Manages and reports on the progress of all repairs within the service centre
- Provides dealers and end-users with feedback on all service and repair work - including costs, spares, duration and expected completion
- Maintain the database of all workshop related information
- Creation and generation of all order numbers for repairs sent to external suppliers
- Follow up on all outstanding jobs with dealers and at external suppliers

**Requirements**:
***
- Grade 12
- MUST HAVE 3 years related experience in a service and repair environment
- Must have outstanding customer service skills/attitude
- Extensive technical/equipment-based experience is preferred
- Attention to detail, accuracy and able to work under pressure
- Computer literate - MS Office, SAP or similar

South African citizens only



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