Customer Repairs Coordinator
1 week ago
Customer Repairs and Service coordinator person required with extensive customer interaction with regard to equipment repairs and service. Based in the Johannesburg West area
**Responsibilities**
- General administration and coordination with respect to Service and repair calls in the company’s Service Centre
- Answer all customer related queries - electronically, verbally as well as walk in customers
- Process all customer requests and transactions accurately and timeously
- Assist the technicians in generating of quotes and the creation of job cards
- Contact customers for authorization on repairs and services of equipment
- Reports back to clients and customers on the progress of all repairs and services undertaken
- Manages and reports on the progress of all repairs within the service centre
- Provides dealers and end-users with feedback on all service and repair work - including costs, spares, duration and expected completion
- Maintain the database of all workshop related information
- Creation and generation of all order numbers for repairs sent to external suppliers
- Follow up on all outstanding jobs with dealers and at external suppliers
**Requirements**:
***
- Grade 12
- MUST HAVE 3 years related experience in a service and repair environment
- Must have outstanding customer service skills/attitude
- Extensive technical/equipment-based experience is preferred
- Attention to detail, accuracy and able to work under pressure
- Computer literate - MS Office, SAP or similar
South African citizens only
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