Senior Operations Manager

2 days ago


Roodepoort, Gauteng, South Africa HR Genie Full time

At HR Genie, we are seeking an experienced and dynamic Senior Operations Manager to lead our Service Centre in Johannesburg.

Main Responsibilities:

  • Operational Excellence
    • Oversee the daily operations of the Service Centre, ensuring seamless delivery of services.
    • Develop and implement strategies to improve efficiency, productivity, and customer satisfaction.
  • Team Leadership
    • Lead and motivate a team of technicians to achieve exceptional results.
    • Provide technical guidance, coaching, and development opportunities to enhance their skills and performance.
  • Customer Focus
    • Ensure timely communication with customers regarding job status and updates.
    • Resolve customer complaints and concerns in a professional and courteous manner.
  • Safety and Quality
    • Promote a safe working environment and maintain a culture of health and safety awareness.
    • Monitor and ensure high-quality work from all technicians.

Key Skills and Qualifications

  • Proven experience in service management or a related field.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to analyze data and make informed decisions.
  • Familiarity with quality management systems and standards.

Benefits

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A collaborative and dynamic work environment.

About HR Genie

HR Genie is a leading provider of innovative HR solutions. We are committed to delivering exceptional service and supporting the growth of our employees and clients.



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