Shopping Centre Frontdesk Receptionist

3 days ago

Roodepoort, South Africa CareerfinderZA Full time

Key Performance Area:
Administration functions:
Deal effectively with customer queries and complaints
Communicate personally and telephonically with a diverse group of shoppers and clients
Provide feedback to Centre Management with regards to suggestions, complaints and compliments in order to provide a better shopping environment
Control the sales of gift vouchers
Handle cash daily
Assist with promotional activities such as competitions and shopper incentive programs
Control situations in the event of theft, lost children or parents etc. This involves making public announcements, notifying security etc.
Ensure effective communication in a crisis situation
Handle irate customers and tenants
Provide relief for switchboard and reception
Oversee the general operations of the Centre on weekends, i.e. efficient security, parking, escalators, lifts and air cons

Customer Relations:
Attend to customer and tenant general queries and complaints effectively and in line with standards

Minimum Requirements:
Matric
Knowledge of basic Department structure and work and information flow
Ability to work in a team
Have excellent telephone etiquette
Ability to use initiative when dealing with problems
Must be friendly, presentable, reliable, trustworthy and patient
Customer orientated
Excellent communication skills
Must be computer literate
2 years general office experience

Performance Measures:
Customer Care duties
Positive feedback from shoppers
Gift card sales and administration
Financial recon for gift cards
Customer experience

**Competencies**:
Analysis and problem solving
Attention to detail
Customer Service Orientation
Interpersonal Sensitivity
Conflict Management
Compassion and Empathy
Oral Communication
Written Communication

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