Customer Service

2 weeks ago


Durban, South Africa Imprecca (PTY) Ltd Full time

CUSTOMER SERVICE & SHIPPING ASSOCIATE

You will be the first point of contact for our customers, and you will work closely with our sales, marketing teams and warehouse to ensure a seamless customer experience.

**Responsibilities**:

- Working closely with the warehouse team members to ensure customer orders are correctly dispatched daily from our warehouse.
- Assisting with general office & administrative tasks.
- Liasing with couriers regarding all shipping queries, daily collections/ pick ups etc.
- All shipping admin & fulfilment duties on Shopify & the respective courier platforms.

Key Traits:

- Adaptive & Resourceful
- Well organised
- Assertive
- Works well under pressure
- Attention to detail
- Deadline & goal driven
- Ability to communicate clearly
- Ability to think on your feet & make judgement calls

To be successful in this role, you will need exquisite communication and problem - solving skills, a positive attitude, and the ability to multitask and work effectively in a team environment. You will also need to be comfortable using technology and various software programs.

If you have previous experience in a customer service role, are passionate about providing exceptional customer experiences, and have a willingness to learn and grow, we want to hear from you.

This is a full
- time position in our Head Office in Durban.

**Salary**: From R5,000.00 per month

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)


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