Customer Service Advisor

2 weeks ago


Durban, South Africa Careerbox Full time

Receive inbound sales and service calls from customers shopping from our various catalogs and websites
- Receive inbound directory assistance calls from customers
- Assist these customers by placing new orders or servicing existing orders and shipments
- Answer customer inquiries about store hours of operation, services, in-store events and other operational topics
- Determine customer needs and connect them to the proper retail store sales associate for merchandise answers or sales assistance
- Demonstrate an unquestionable desire to provide helpful, knowledgeable, resolution to all customer inquiries
- Work within established quality and metric driven processes while showing love for our customers and fellow associate

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service (required)
- customer services and retail (required)



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