Customer Service Supervisor

3 weeks ago


Durban, South Africa FlySafair Full time

KwaZulu Natal, Durban
- (Market related)

Safair Operations, operating as FlySafair, has a vacancy for a
**Customer Service Supervisor **at our
** **will report to the
**Manager: Airports.**

RESPONSIBILITIES:

- Assisting passengers with ticket sales, bookings and
- flight changes;
- Dealing with problems such as delays, cancellations etc.;
- Explaining processes to customers and provide
- assistance where necessary;
- Supervision of Ticket Sales staff.

**REQUIREMENTS**:

- Grade 12;
- Travel Diploma or Degree will be an advantage;
- 2-4 years customer service experience;
- Excellent communication in English ? speak, read and
- write;
- Proficient in the use of Microsoft Office (Word, Excel
- and Outlook;
- Excellent phone etiquette;
- No criminal or credit record;
- Able and willing to work on weekends, public holidays and flexible hours and shifts as required.

PERSONAL ATTRIBUTES:

- Punctual;
- Excellent understanding and experience of
- delivering great customer service;
- High degree of patience and assertiveness;
- Conflict resolution skills;
- Team player;
- Trustworthy, professional and reliable,
- including dealing with confidential
- information;
- Immaculate time keeping;
- The ability to work well under pressure;
- Good verbal and written communication skills.

**APPLICATION GUIDELINE***:

- FlySafair reserves the right
- Not to proceed with this vacancy.
- Reference number - JHB000696

**Preference will be given to members of under-represented designated groups.**
- For more information please contact:

- Noni Modiakgotla


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