Customer Service Advisor

3 weeks ago


Durban, South Africa Bespoke International Group Full time

Are you a dynamic and customer-oriented individual with a passion for providing exceptional service? We are seeking highly skilled Customer Service Agents with international contact centre experience to join our team. If you thrive in a fast-paced environment and enjoy interacting with customers from diverse backgrounds, this opportunity is for you

**We offer**:

- R 5 500 Basic salary plus commission
- Great working environment
- Growth Opportunities
- Career Development
- In service funeral benefit and life cover

**Responsibilities**:

- Provide comprehensive assistance, troubleshoot customer issues, and resolve complaints effectively.
- Demonstrate excellent product knowledge and ensure accurate and up-to-date information is conveyed to customers.
- Actively listen to customers, identify their needs, and offer appropriate solutions or recommendations.
- Maintain accurate customer records and documentation of interactions in the company's CRM system.
- Collaborate with cross-functional teams to address complex customer concerns and ensure their swift resolution.
- Identify opportunities to enhance customer satisfaction and retention through proactive engagement and personalized support.
- Adhere to company policies, procedures, and compliance guidelines during customer interactions.

**Requirements**:

- Proven experience (minimum 1 year) as a Customer Service Agent in an international contact centre environment.
- Exceptional verbal and written communication skills in [English].
- Strong problem-solving and decision-making abilities.
- Ability to work effectively in a fast-paced, high-pressure environment.
- Excellent active listening skills with a focus on understanding customer needs and delivering personalized solutions.
- Proficiency in using CRM software and other customer service tools.
- Flexibility to work in rotational shifts, including weekends and public holidays if required.
- Demonstrated ability to work independently as well as collaboratively within a team.
- Positive attitude, adaptability, and a passion for delivering outstanding customer service.

If you are a motivated individual with a track record of providing exceptional customer service, we would love to hear from you Join our team and contribute to our mission in being the difference.

**Job Types**: Full-time, Permanent



  • Durban, South Africa Bespoke International group Full time

    Energy Customer Service advisors needed. - **Requirements**:_ - At least 6 months international call centre experience. - **Responsibilities**:_ - Maintaining a positive, empathetic and professional attitude towards customers at all times. - Communicating with customers through various channels - Acknowledging and resolving customer complaints. - Ensure...


  • Durban, South Africa Webhelp Full time

    **Advisor** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - Are you the work hard/play hard type? We have an opportunity for goal-driven go-getters to join vibrant Durban office of bubbly beings who bring fun to work every day! We’re looking for a team of fast learners and quick thinkers to jumpstart their career as...


  • Durban, South Africa Careerbox Full time

    We are looking for Customer Service Advisors to start training on 13 February 2023. Minimum requirement is 1 year Call Centre experience. Basic salary R5500 + a campaign allowance of R2000 + night shift allowance and a commission structure. **Responsibilities** - Provide knowledgeable answers to questions about product, pricing and availability - Work with...


  • Durban, South Africa Webhelp Full time

    **Job Advert** Are you the work hard/play hard type? We have an opportunity for goal-driven go-getters to join vibrant Durban office of bubbly beings who bring fun to work every day! We’re looking for a team of fast learners and quick thinkers to jumpstart their career as Customer Service Advisors working on an international campaign. You’ll be joining...

  • Service Advisor

    3 weeks ago


    Durban, South Africa Bosch Umhlanga Full time

    Job Title: Service Advisor Company: Bosch Umhlanga Location: Umhlanga, South Africa Job Type: Full-time Job Summary: Bosch Umhlanga is seeking a motivated and customer-focused Service Advisor to join our dynamic team. As a Service Advisor, you will be the primary point of contact for customers, ensuring their satisfaction by providing exceptional service...


  • Durban, South Africa Webhelp Full time

    **Advisor** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - If you’re looking for an opportunity to jump start your career, this is your time to shine! We’re looking for fast learning, quick thinking team players to provide exceptional customer experiences on a dynamic campaign in our Durban office. We want...


  • Durban, South Africa Bespoke International Full time

    Are you a customer service professional with a passion for helping people and a desire to work in a dynamic, international environment? We are currently seeking International Customer Service Agents to join our team. As an International Customer Service Agent, you will be responsible for providing exceptional service. Key Responsibilities: - Resolve...


  • Durban, South Africa Bespoke International Group Full time

    Are you a dynamic and customer-oriented individual with a passion for providing exceptional service? We are seeking highly skilled Customer Service Agents with international contact centre experience to join our team. If you thrive in a fast-paced environment and enjoy interacting with customers from diverse backgrounds, this opportunity is for...


  • Durban, South Africa Ultra Personnel Full time

    Matric and 5 years customer service working experience is requiredWord, Excel and Powerpoint skills are essentialValid drivers license and own transport You will support the Technical Advisor, the Team Leader, the Customer Service staff and Sales teamYou will attend to customer service requirements, customer queries and complaintsArrange and co-ordinate...


  • Durban, South Africa Ultra Personnel Full time

    Matric and 5 years customer service working experience is requiredWord, Excel and Powerpoint skills are essentialValid drivers license and own transport You will support the Technical Advisor, the Team Leader, the Customer Service staff and Sales teamYou will attend to customer service requirements, customer queries and complaintsArrange and co-ordinate...


  • Durban, South Africa Adzuna ZA B C2 Full time

    Matric and 5 years customer service working experience is requiredWord, Excel and Powerpoint skills are essentialValid drivers license and own transport You will support the Technical Advisor, the Team Leader, the Customer Service staff and Sales teamYou will attend to customer service requirements, customer queries and complaintsArrange and co-ordinate...

  • Service Advisor

    1 month ago


    Durban North, South Africa GAP Consulting Full time

    KwaZulu-Natal, Durban North - Motor Retail - Service Dept - R 15 000 - R26 000 Monthly - Job ref: GP022934/JH - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a Service Advisor **Minimum Requirements**: - Must have a minimum of 2 to 3 years’ experience as a Service Advisor within the Motor Industry -...


  • Durban, South Africa CareerBox Full time

    **Requirements**: - Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution - The ability to work well in a team - problem solving skills - The most important rule in providing excellent customer service is to be friendly - Know your product or...


  • Durban, South Africa Workwear Depot Full time

    Our retail stores personify our vision and drive in providing our customers with a brilliant experience. Every detail is designed with the utmost care and attention and our people are driven to create solutions for peak performance and a better life. Building relationships and serving our growing external customer base brilliantly is a key aspect of the...


  • Durban, South Africa CareerBox Full time

    **Requirements**: - Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution - The ability to work well in a team - problem solving skills - The most important rule in providing excellent customer service is to be friendly - Know your product or...


  • Durban, South Africa CareerBox Full time

    **Requirements**: - Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution - The ability to work well in a team - problem solving skills - The most important rule in providing excellent customer service is to be friendly - Know your product or...


  • Durban, South Africa SydSen Recruit Full time

    BSI Experienced Service Advisor - Amanzimtoti - Kwazulu Natal - Our client based in - **Amanzimtoti** is looking for an experienced - **Dealership Service Advisor with BSI experience** to join their service department.- **Requirements**: - Matric Certificate - Drivers license is essential! - Experience working in a franchise dealership such as Ford, Audi,...

  • Service Advisor

    1 month ago


    Durban, South Africa Clicks Group Limited Full time

    **Listing reference**: 015735**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Durban - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - Are you passionate about health and beauty products and...

  • Service Advisor

    1 month ago


    Durban, South Africa Clicks Group Limited Full time

    Advert reference: click_014249 Advert status: Online - **Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain **Location**:Durban **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Brand**:Clicks Group **Introduction**: Are you passionate about health and...


  • Durban, South Africa Webhelp Full time

    **Job Advert** If you’re looking for an opportunity to jump start your career, this is your time to shine! We’re looking for fast learning, quick thinking team players to provide exceptional customer experiences on a dynamic campaign in our Durban office. We want problem-solvers and solution finders who strive to give of their very best in everything...