Customer Service Clerk
2 weeks ago
Minimum Requirements:
- 2years of freight industry experience in a similar role
- Grade 12 or equivalent
- Sound geographical knowledge of Durban
- Administration and organizational skills
- Problem-solving
- Reliable and trustworthy
- Must be a team player and adapt to change easily
- Freightware proficiency is advantageous
- Attention to detail and accuracy
- Excellent communication skills (Proficient in English & Afrikaans)
- Fully computer literate
- Previous customer service experience
Key Performance Areas:
- Resolving customer queries.
- Booking and allocating collections
- Book delivery appointments
- Do rate quotations as and when required
- Follow up with 3rd parties/agents on shipments
- Notify customers of service delays
- Tracking and Tracing of shipments
- Liaise with other depots with regards to collections and deliveries
- Liaising with management with regard to customer queries.
**Job Types**: Full-time, Permanent
**Salary**: From R1.00 per hour
**Experience**:
- Customer service: 3 years (preferred)
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