Customer Service Consultant

3 weeks ago


Durban, South Africa CareerBox Full time

**Careerbox is currently recruiting for an Australian insurance campaign for a target driven environment delivering Inbound Customer Service Support and Sales through service excellence to customers. To deliver best in class service by understanding the customer’s needs and providing solutions to queries regarding Product information, New Business, Billing, Cancellations, Updating Customers details, Activations and General queries.**

**Job description**
- Support agents are required, through chat or voice, to resolve customers’ queries.
- Ensuring that each customer's request is attended to efficiently within required timeframes, and in accordance with business rules policies and procedures
- Assist customers in registering sales and enquiries about the Insurance process
- Lodgment of claims within the motor and home insurance industry.

**Requirements**:

- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
- The ability to work well in a team
- problem solving skills
- The most important rule in providing excellent customer service is to be friendly
- Know your product or service and respond in a timely manner

**Must Have**
- Matric
- Reliable transport
- Computer literacy
- Able to work nightshift
- 3 to 6 months customer service (Does not have to be call centre)

**Package & Remuneration**
- Basic of R5000 + commission
- Nightshift allowance
- Incentives

**Interested?**
- Send a 1-minute voice note on WhatsApp to Lungiswa On 067 962 6289 between (8am-5pm) telling her about your work experience. (NO CALLS)
- Walk in interviews are Welcome: 11 Park Avenue CCI, Umhlanga 9:00AM (Ask for Lungiswa on arrival)

**Job Type**: Permanent

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)



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