Wilderness Systems Trainer

2 weeks ago

Sandton, South Africa Wilderness Full time

**PRIMARY PURPOSE**

Over the last few years, Wilderness has invested significantly in its IT infrastructure. As a business we believe that our IT systems provide us with a competitive advantage in the market-place. In order to benefit from this, we need to ensure that staff are appropriately trained and can make full use of the systems at our disposal. The role of the Systems Trainer in this strategy is two fold:

- Provide systems training on the various platforms and software solutions that the business uses; and
- Help drive a culture that embraces the use of technology in the business

A key objective for the incumbent will be to link all training back to the greater strategy of the business. This is key both from the point of ensuring that the training is solution-oriented and also in terms of staff understanding how what they are being trained on contributes towards the greater business objectives.
- This position can be based in either Johannesburg or Cape Town.

**Detailed Responsibilities**
- Responsible for driving and facilitating all Wilderness Window training within the business.
- Where required, facilitate external training on the Wilderness Window
- Responsible for training new staff on how to use the Wilderness Window
- Work closely with the IT department to identify key areas for training on the internal systems used by the business. These include, but are not limited to:

- MS Teams
- Sharepoint
- MS Outlook
- MS Office
- MS OneDrive
- Mimecast
- Zoom
- Webinar software
- PipeDrive where applicable
- Qlikview
- Facilitate training on the software solutions listed above to ensure that the business is making best use of the solutions provided and that best practice is being followed.
- Provide training on general IT protocols such as filing protocols, IT security, call logging protocols and other general IT-related topics
- Work closely with the itrvl and Window development teams to remain up to date on all developments on the respective platforms
- Consult with departments to analyze business processes and support technology needs.
- Assist with developing training materials on the key platforms that are specific to the day-to-day running of Wilderness Safaris. These include, but are not limited to itrvl, Wilderness Window and Tourplan
- Following training, provide feedback & skills level reporting to the respective line managers.

**CANDIDATE PROFILE**

**Qualification**:

- An IT-related qualification from a reputable tertiary institution is advantageous.
- Advanced Word and Excel skills
- Any systems exposure - advantageous

**Experience**:

- Prior experience working on the Wilderness Window, itrvl and Tourplan is advantageous.
- Prior experience documenting, training, and supporting end users on systems software or business processes is a plus

**Skills**:

- Excellent presentation skills.
- Strong project management skills and the ability to supervise multiple projects.
- The individual will be required to be an independent self-starter who can identify solutions for potential issues.

**Personal Abilities**:

- Tech-savvy. Able to embrace current technologies.
- Able to adapt well to change.
- Team worker who has the ability to interface with various departments.
- Consistent approach to quality of output.
- Great interpersonal skills.
- Ability to document technical processes.
- Self-starter with high energy levels.

**Interests**:
A passion for wildlife and a commitment to sustainability and conservation.

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