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Regional Aftersales Manager

4 months ago

Centurion, South Africa Stellantis Full time

**JOB DESCRIPTION**

**JOB TITLE: Regional Aftersales Manager**

**DEPARTMENT: Aftersales**

**BRANCH: Stellantis South Africa**

**REPORTS TO: Head of Commercial**

**PURPOSE OF POSITION**:
Ensuring adherance to facility requirement, corporate Identity norms, manpower adequacy, quality, customer centricity and after sales process & systems. Strategise, plan and execute aftersales business growth through VIN retention and per repair order revenue, aftersales standards of fairness / timeliness, CRM initiatives, customer management / feedback process.
Capability development of dealerships to deliver on aftersales customer service. Analyse dealer performance with help of data and trend charts and review business / CSI, parts, dealer traffic l ight etc.

**MINIMUM QUALIFICATIONS: Grade 12 + Automotive Diploma**

**SKILLS AND EXPERIENCE: Minimum of 5 years in a similar position**
- Technical skills
- Negotiation skills
- Interpersonal skills
- Strategic thinking
- Product knowledge Tenacity, and Ability to handle pressure Business acumen and excellent verbal and written communication ability
- MS Office
- Ability to handle complex and difficult situations
- Understands Social Media and willing to proactively engage with customers in a meaningful way
- Committed to a win win approach

**K EY DUTIES AND RESPONSIBILITIES**:

- Budget achievement (Gross and Net revenues), by developing action plans to increase dealer sales and loyalty by achieving commitment from dealers on commercial policies and other commercial programs.
- Conduct regular visits and performance reviews with dealers and agree corrective actions where required and ensuring and the Dealer Principal, After sales Manager, Workshop

Manager and Parts Manager involvement in all aftersales activities and critical issues and provide regular feedback on activities, forecasts, results, action plans and follow up.
- Monitor dealer stock, promote sales of top families, competitive parts and accessories by implementing the National / Local marketing initiatives and campaigns as well as supporting dealers in implementing their Marketing and CRM activities
- Ensure dealers involvement in Customer Satisfaction Program by Sharing/analysing

Customer satisfaction results with dealers and managing action plans for critical dealers
- Dealer Standards Compliance. Ensure that dealers are continuously aware of their compliance to the franchised minimum standards, performing network audits when needed
- Analyse the training needs and prepare specific training plans in accordance with central policies
- Actively follow up on Dealer ‘work in progress’ in a bid to minimise the number of WIPs in the network, maximise Dealer profitability as well as maximise customer satisfaction through reduced workshop lead times
- Ensure adequate C.I. compliance at the network in line with a Premium objective as set by management.

**Job Type**: Permanent

Ability to commute/relocate:

- Centurion, Gauteng: Reliably commute or planning to relocate before starting work (required)

Application Deadline: 2023/03/24