Aftersales Director

We are seeking a highly competent Aftersales Director to set goals and develop the strategies that will be implemented to achieve them within the automotive sector

**Responsibilities**:

- Develop and execute strategic account management plan to achieve sales targets and perform expected customer support actions.
- Maintain order intake sales forecast and outlooks for business planning purposes.
- Provide direction for the design, planning, development and implementation of strategic initiatives related to marketing, product development and maintain Regional Business Strategy
- Pro-actively engage with and lead cross-functional teams to identify improvement opportunities; drive results, meet growth targets, manage to budget and execute functional business planning process
- Strategize, plan and integrate with Marketing, Supply Chain, Production, Engineering and Global teams to support delivery of key performance indicators for the region
- Track and report on performance metrics, provide data and recommendations to support operational performance and customer satisfaction levels
- Coach and lead teams through knowledge transfer and open communication; evaluate and encourage feedback by role modelling and driving engagement at all times
- Determine the necessary team structure and needed talent within the function to support the customers
- Negotiate and define deliverables and solutions with external 3rd party service providers, ensuring they achieve contractual terms
- Build and maintain strong relationships with customers, ensuring standards remain high, reliable and consistent
- Partner with customers to understand their business needs and objectives and effectively communicate the value proposition through proposals and presentations
- Possess advanced analytical and problem solving skills, with demonstrable ability to handle multiple priorities, work well under pressure and meet deadlines with quality output

**Job Requirements**:

- Engineering / Sales / Commercial Tertiary Qualification
- OEM and Dealership experience essential
- Senior Management experience
- Project Management experience
- Staff Management and motivational skills