Strategic Operations Manager BPO

Job Title: Operations Manager BPOAt CallForce, we are seeking an experienced Operations Manager BPO to lead our contact centre team in delivering exceptional customer experiences. As a key member of our leadership team, you will be responsible for developing and implementing plans to achieve outstanding results, while maintaining a high level of customer...

WNS Global Services seeks an exceptional Strategic Operations Manager to lead our teams in delivering high-performance results. As a key member of our management team, you will be responsible for developing and implementing strategic plans that drive business growth and customer satisfaction.Key Responsibilities:To engage and support staff to achieve all...

Job OverviewWe are seeking a seasoned Human Resources Manager to oversee employees working in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to handle key HR functions ensuring that staff maintain the required standards of professionalism and service delivery.Duties and ResponsibilitiesProvide strategic HR oversight and...

Sales Training is a key to driving revenue growth and customer satisfaction in the BPO industry. We are seeking an experienced Sales Trainer to join our team at CallForce, a leading BPO service provider.About the RoleDevelop and deliver comprehensive sales training programs to enhance the skills of our sales agents.Collaborate with our operations team to...

About the RoleAs a Lead Operations Manager for TTEC's Cape Town operations, you will play a pivotal role in shaping the future of customer experience.We are seeking an experienced and results-driven professional to lead our operations team and drive business growth. The successful candidate will be responsible for developing and implementing strategies to...

We are seeking a highly experienced and skilled IT Infrastructure Manager to drive our technological initiatives forward. This dynamic individual will oversee the design, implementation, and maintenance of our BPO operations' technological infrastructure.Your role is multifaceted, encompassing strategic planning, resource management, technical expertise,...

Unlock Your Potential as a BPO Operations LeaderThis is an exceptional opportunity to join CallForce, a dynamic and entrepreneurial BPO business that is poised for rapid growth. As a key member of our team, you will have the chance to carve out your place in our successful journey and secure your career growth for the coming years.We are seeking a highly...

As a key member of the Telebest team, the Trainer - BPO/Call Center Specialist plays a vital role in delivering process training and elevating the knowledge level of our staff in an international BPO environment.Key Responsibilities:Plan, facilitate, and deliver ongoing process training to ensure our teams have the knowledge and capabilities to deliver...

Job Overview: We are seeking a highly skilled Strategic Communications Manager to join our team at Customer Experience People SA Ltd. This role will focus on building and leading a strategic communications plan, driving engagement and supporting activity for all colleagues.Key Responsibilities:Tailor and deliver a wide range of impactful communication...

Sales Trainer Opportunity at CallForceCallForce, a leading BPO service provider, is seeking a skilled Sales Trainer to join our team in Cape Town. As a Sales Trainer, you will play a crucial role in delivering training that enhances the skills and knowledge of our sales professionals.Key Responsibilities:Facilitate training sessions to ensure that our sales...

Job Summary:Telebest is seeking a highly skilled Senior Operations Director to lead our BPO operations team. The ideal candidate will have a proven track record in delivering exceptional results, driving business growth, and improving customer satisfaction.Key Responsibilities:Develop and execute innovative customer delight programs to elevate the overall...

Company OverviewTelebest is a leading organization in the BPO industry, dedicated to delivering exceptional customer experiences. SalaryWe offer an estimated annual salary of $120,000-$180,000 for this role, depending on location and experience. Job DescriptionAs a Senior Operations Director at Telebest, you will play a crucial role in driving operational...

Job Overview: We are seeking a skilled Operational Communications Specialist to join our team at Customer Experience People SA Ltd. This role will focus on building and leading a strategic communications plan to drive engagement and support activity for all colleagues. The ideal candidate will have a strong background in marketing or a related field, with a...

Telebest Operations Manager Job DescriptionKey ResponsibilitiesDevelop, implement, and manage customer delight programs to enhance the overall customer experience.Strategically plan and execute operations to achieve organizational goals and objectives.Consistently exceed BPO metrics.Anticipate market trends, introducing innovative approaches to stay ahead of...

Job DescriptionAs a Senior Operations Manager at TTEC, you will play a pivotal role in shaping the company's operational strategy to ensure long-term development and success.Key ResponsibilitiesSupport the Senior Operations Director in defining the operational strategy and drive business growth.Directly manage and develop a team of junior managers to...

Job OverviewWe are seeking an experienced Strategic Portfolio Lead to join our team at WNS Global Services.This role offers a unique opportunity to drive business growth, lead high-performing teams, and deliver exceptional customer experiences.Responsibilities:Develop and execute strategic plans to drive cost and profitability improvement across the...

Lead Our Outbound Sales TeamCallForce is a fast-growing BPO business seeking an experienced sales professional to head our outbound sales team. As Operations Director, you will oversee multiple USA outbound sales campaigns, managing a team of 200 to 500 agents and delivering exceptional results.Key Responsibilities:Develop and implement strategic operational...

Job Title: Strategic Operations ManagerWe are seeking an experienced Strategic Operations Manager to join our team at Bridgena Barnard & Associates.About the Role:The successful candidate will be responsible for leading the operational strategy of our retail business, focusing on people, stock, inventory, and store performance. You will work closely with our...

We are seeking a highly skilled and experienced Assistant Manager to lead our team of Senior Associates in creating a customer-centric culture. The successful candidate will have a proven track record of delivering against client, customer, and business outcomes.Key Responsibilities:People:• To engage and support staff to achieve all KPIs, through...

Job DescriptionA challenging role has become available for a Facilities Manager to join our team at Strategic Personnel. In this position, you will be responsible for overseeing the maintenance and operations of properties under management.About the RoleManage and respond timeously to technical complaints and queries received by clients and identify trends...