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Operation Manager

4 months ago


Cape Town, South Africa abc Full time

Job Description: Operation Manager - BPO (Call Centre)

Job Responsibilities:

Manage overall operations and performance of the call centre team

Implement and monitor processes to improve efficiency and quality of service delivery

Develop and maintain strong client relationships

Operation Projects 

Transition and onboarding new clients 

Analyze data and metrics to identify areas for improvement

Ensure compliance with company policies and regulations

Essential Qualifications:

Excellent communication and leadership skills

Proven experience in a managerial role within a BPO or call centre environment

Strong problem-solving and decision-making abilities

Desired Experience:

Minimum of 3 years of experience in a similar role

Experience in call centre, insurance, healthcare, utilities or financial services industries