Customer Advisor

7 months ago

Cape Town, South Africa Sigma Connected Full time

This role will be supporting our client with their collections activity to ensure that our customers are on the best possible arrangements and providing our customers with solutions to either stop them getting into arrears or supporting them to manage their account. The role will include having to have difficult but constructive conversations with customers who have outstanding arrears. Customer service and problem solving will be key to this role as well as being flexible as you may need to work on different work streams during the day.

**REQUIREMENTS**:

- Minimum Grade 11
- Minimum of 1 year experience as a debt collections agent in a UK/BPO contact centre environment | Experience in the financial sector.
- Additional utilities experience is an advantage.
- Clear credit and criminal record
- Basic computer literacy (Outlook and MsWord essential)
- Must be available to work rotational shifts, weekends and public holidays.

**COMPETENCIES REQUIRED**:

- Excellent listening skills
- Communication skills
- Attention to detail.
- Ability to work under pressure in an ever-changing environment.
- High level of confidentiality and integrity and ability to remain professional at all times
- Handling objections
- Ability to function under pressure and maintain a positive can
- do attitude
- Self-motivated, takes responsibility and has a sense of pride in their work
- Ability to work independently and in a team
- Exceptional negotiation, persuasion and objection handling skills
- Customer centric
- Target driven

**KEY RESPONSIBILITIES**:

- Answering questions about the debt repayment process
- Providing debtors with guidance in resolving their outstanding debt
- Monitoring the amount paid off by debtors and making sure it’s to an agreed level
- Maintaining concise notes for each call to a debtor
- Informing debtors about the state their account.
- Terminating accounts
- Updating accounts with notes
- Notifying debtors of any contractual or administrative changes to their accounts
- Making arrangements if the debtor cannot pay balance in full
- Sending out reminder notices and account statements

**Salary**: From R8,330.00 per month

**Education**:

- High School (matric) (required)

**Experience**:

- debt collection: 1 year (required)

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