Customer Service Advisor
7 months ago
We are looking for a talented **CUSTOMER SERVICE ADVISOR** to join our team specializing in **SERVICE** for our **DISTRIBUTION BUSI** NESS **SEGMENT** in **CAPE TOWN**, **SOUTH AFRICA**.
**In this role, you will make an impact in the following ways**:
- Provide expanded assistance to customers, including end-users, distributors, and/or dealers seeking information through various mediums, under minimum supervision.
- Document customer inquiry information within appropriate Cummins systems.
- Resolve non-routine customer issues through an understanding of Cummins processes, systems, and practices.
- Escalate complex issues providing documentation through process.
- Leadership - leading a team of technicians in the workshop and field.
**Qualifications**
**To be successful in this role you will need the following**:
- Prior technical experience and/ or customer service experience is preferred.
- Knowledge of Cummins engines will be an advantage.
- Knowledge of QSOL procedures.
- Knowledge of Excel / MS Windows skills & SAP knowledge.
**Job** SERVICE
**Primary Location** South Africa-Western Cape-Cape Town-South Africa, Cape Town, Cummins Distributor
**Job Type** Experienced - Exempt / Office
**Recruitment Job Type** Office
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