Customer Retentions Advisor

2 weeks ago

Cape Town, South Africa amplify5 Full time

**Great news amplify5 is growing**

An exciting opportunity has emerged to welcome new members to our dynamic team.

Are you passionate about fostering meaningful connections and helping customers navigate their evolving needs? Do you thrive on honest, open dialogue that builds trust and loyalty? If so, we invite you to join us as a Customer Retentions Advisor.

As a Customer Retentions Advisor, you’ll take a consultative retention approach, building trust with our customers through straightforward, open, and honest conversations, getting a real understanding of their needs and how these change over time, you will identify why they are looking to leave us and then create a package that saves them time and money.

**Are you what we are looking for**:

- Working in an outbound contact center role is what you love because you’ve been doing it for a while, and you know you can do it well.
- You’ll be an amazing communicator, able to adapt your approach for different people and have a chat with anyone.
- Because you care about customers, you’ll pay attention to the details and take real pride in doing a great job.
- Working to targets and achieving objectives is one of your passions, you’re driven and motivated and even if you fail you pick yourself back up and turn it into a success.
- You want to learn everything you can to keep building your career, you’ll always be looking for opportunities to increase your knowledge and try something new
- You love working with people, from building great relationships with team mates to providing an amazing service for customers.

**Experience and Skills Required**:

- IT literate, with knowledge of the effective use of Microsoft (Word, excel PowerPoint)
- The drive and resilience required to support and win in a fast-paced Customer Service environment
- The personal gravitas required to establish credibility with colleagues and customers
- The self-awareness to identify own development needs and the desire to continually improve both self and the team.
- The ability to communicate concisely and confidently.

**What you will need**:

- BPO Retention: 1 year (required)
- International BPO: 1 year (required)
- A basic level of understanding of B2B rententions processes.
- Computer literate with experience of sales CRM, and/or Lead Management systems.

**Qualifications and other requirements**
- Matric certificate (required)
- Industry Experience: Information Technology, Utilities and/or Service provision preferred, but not essential.

In return you will work for a dynamic business, that values its people, and puts them and our customers at the heart of everything we do. Want to help shape our rewards and recognition? Join our engagement team Want to take an early finish, on us, on your birthday? Get out and enjoy yourself Your voice will truly be heard, as we commit to build a true, people first business.

**Job Types**: Full-time, Permanent

**Salary**: R8 500,00 per month

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