Customer Service Advisor
1 month ago
Description
:To achieve customer and client KPI targets in relation to all contacts received via multiple channels, working within the requirements of data protection legislation.
Main Responsibilities
- To deliver an excellent customer experience by providing a customer-focused, right first-time service.
- To manage any customer complaints to a satisfactory conclusion.
- To respond to all contacts from both internal & external customers made via all the available channels.
- To accurately capture data and enter it on to the relevant systems.
Support and Development
More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area.
Location
Cape Town
Time Type
Full time
Contract Type
Permanent
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