Customer Service Advisor

1 month ago


Cape Town, Western Cape, South Africa Capita Full time

Description

:

To achieve customer and client KPI targets in relation to all contacts received via multiple channels, working within the requirements of data protection legislation.

Main Responsibilities

  1. To deliver an excellent customer experience by providing a customer-focused, right first-time service.
  2. To manage any customer complaints to a satisfactory conclusion.
  3. To respond to all contacts from both internal & external customers made via all the available channels.
  4. To accurately capture data and enter it on to the relevant systems.

Support and Development

More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area.

Location

Cape Town

Time Type

Full time

Contract Type

Permanent



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