Key Account Manager

2 weeks ago


Kempton Park, South Africa DB Schenker Full time

A Key Account Manager at DB Schenker plays a critical role in managing and nurturing key client relationships to drive business growth and ensure customer satisfaction

1.**Client Relationship Management**:

- Build and maintain strong relationships with key clients
- Understand the clients' business objectives and logistics requirements
- Act as a trusted advisor to clients, offering solutions to optimize their supply chain

2.**Account Growth**:

- Develop and execute account strategies to grow revenue and profitability of portfolio including target setting and achievement of such targets
- Identify opportunities for upselling and cross-selling DB Schenker's services
- Negotiate contracts and pricing agreements with clients

3.**Pipeline Management**:

- Build a robust growth and development pipeline by identifying and engaging potential opportunities in KAM portfolio
- Manage and lead RFQ’s and tenders.

4.**Collaboration with Internal Teams**:

- Coordinate with various internal departments, including operations, sales, and customer service, to ensure client needs are met
- Provide guidance and support to operational teams to ensure service quality

5.**Key Performance Management**:

- Develop, implement and present KPI’s on a regular basis to ensure service levels are met and exceeded
- Address issues or concerns promptly and effectively
- Identify opportunities for continuous improvement and implement accordingly

6.**Market Analysis**:

- Stay informed about industry trends, market conditions, and competitors
- Collect, analyse, and communicate customer, market and competitor information
- Provide insights and recommendations to clients based on market intelligence

7.**Reporting**:

- Prepare regular reports and presentations for clients and internal stakeholders
- Track and report on account performance and progress toward goals
- At least 10 years experience in direct sales of which at least 5 years should be managing Key Accounts
- Degree or Diploma advantageous
- Relevant technical and industry experience
- Creation of market and competitor analysis in alignment with business intelligence / strategy team
- Work off pre-set target customer list
- Creation of activity reports within the CRM system
- Maintain customer data in the CRM system
- Conduct customer calls
- Calculations, creation and coordination of offers
- Creation of yearly sales planning for own customer portfolio
- Customer orientated
- Ability to grow current business
- Internal cross functional partnership
- Maintainance of current clients
- Business Acumen
- Build value based relationships
- Personal influence, impact & disposition
- Drive and deliver results
- Good communication skills on all levels
- organisational skills
- Problem solving skills
- Presentation Skills


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