Head of Retail

4 months ago

Western Cape, South Africa Lindt and Sprungli (South Africa) Full time

**Background of the Company**

Lindt & Sprüngli (South Africa) (Pty) Ltd (Lindt SA) started operations in May 2011 and forms part of the Lindt & Sprüngli group of companies. With more than 150 employees, Lindt SA is based in Cape Town with strong regional presence in Johannesburg, Durban and Port Elizabeth and a network of 16 Lindt retail stores.

As global leader in the premium chocolate sector, Lindt & Sprüngli looks back on a long-standing tradition of almost 175 years which takes its origins in Zurich, Switzerland. Today, quality chocolate products by Lindt & Sprüngli are made at 12 owned production sites in Europe and the USA. The products are distributed by 28 subsidiary companies and branch offices, in around 500 Lindt shops and cafés, and also via a comprehensive network of more than 100 independent distributors around the globe.

**Position Purpose**

This role is responsible and accountable for the overall strategy, sales, marketing, profitability and operations of the retail division. This role will provide clear direction to deliver on budgets and display inspirational leadership across a diverse team.

**Key Responsibilities**

**Strategy**
- Develop, execute and update strategic expansion plan for new store openings
- Provides input into the strategic direction for the Retail Department in relation to turnover, profitability, budgets and departmental structure
- Develop strategic plan to achieve sustainable long-term growth for the division
- Manage relevant reporting of management and financial information for the retail department
- Maintain and develop Lindt’s image and reputation through compliance with all relevant legislation and company policies
- Plan and manage internal communications to all team members within the retail department
- Determine return on investment for merchandising and marketing programs to make recommendations for future strategies that drive sales
- Responsible for ensuring short & long term strategic and tactical objectives fully support Lindt strategy

**Operations**
- Deliver agreed sales and profit targets for the retail division
- Responsible for providing outstanding levels of customer service and customer satisfaction
- Holds staff accountable to ensure exceptional customer service
- Ensures staff are fully trained on all Lindt products
- Design and implement the annual sales & marketing plan for the retail business
- Work with the Product Manager & Wholesale Marketing Director on new product development feasibility and execution, and on merchandising, product selection, promotions and offerings
- Work in conjunction with Finance and IT to develop sound, cost effective tracking systems on par or beyond competition
- Report to the CEO on a monthly basis performance against budget
- Management of the POS system in delivering the requirements of the retail team and utilizing information in making informed decisions in the ongoing management
- Assess product range including pricing
- Manage each store in line with agreed target ratios on labor and stock shrinkage
- Ensure store and staff presentation are in line with corporate objectives for the brand
- Forecasting sales volumes for operations needs
- Manage and supply the sales forecast by SKU for all stores on a monthly basis to marketing & operations and transpose into LE1, LE2 & FY budget requirements and lead the S&OP process from a sales perspective
- Through effective training, instill a culture that ensures all Retail employees understand the Lindt Brand and have complete product knowledge that can be transferred to the Lindt consumer

**Marketing**
- Executes the Company’s brand equity, understanding that the retail stores are the most direct way for consumers to experience the Lindt & Sprungli brand
- Maintain awareness of consumer desires within the retail stores and work with the Marketing Department to execute those selected
- Monitor sales of seasonal and promotional product ranges and report performance
- Monitor and analyze each stores sales performance by product segment and take instore action and advised marketing as required

**Logistics**
- Work with the Supply Chain Manager to establish the most efficient order/delivery process for stock

**Maintenance, Agreements & Contracts**
- Manage all store lease negotiations on an ongoing basis including new options and renewals
- Manage third party service agreements
- Ensure that all equipment and machinery are fully operational and in good repair
- Conduct quarterly maintenance reviews on each site

**Staff Development & Management**
- Understand & ensure compliance with the relevant labor laws governing employees
- Manage the recruitment process for all retail management
- Develop leadership & implement a training schedule to include company history, policies & procedures, product knowledge and customer service
- Counsel, coach and guide management team on proper techniques, operational issues and human resources
- Motivate staff to achi

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