Head of Retail

2 weeks ago

Western Cape, South Africa Lindt and Sprungli (South Africa) Full time

**Background of the Company**

Lindt & Sprüngli (South Africa) (Pty) Ltd (Lindt SA) started operations in May 2011 and forms part of the Lindt & Sprüngli group of companies. With more than 150 employees, Lindt SA is based in Cape Town with strong regional presence in Johannesburg, Durban and Port Elizabeth and a network of 16 Lindt retail stores.

As global leader in the premium chocolate sector, Lindt & Sprüngli looks back on a long-standing tradition of almost 175 years which takes its origins in Zurich, Switzerland. Today, quality chocolate products by Lindt & Sprüngli are made at 12 owned production sites in Europe and the USA. The products are distributed by 28 subsidiary companies and branch offices, in around 500 Lindt shops and cafés, and also via a comprehensive network of more than 100 independent distributors around the globe.

**Position Purpose**

This role is responsible and accountable for the overall strategy, sales, marketing, profitability and operations of the retail division. This role will provide clear direction to deliver on budgets and display inspirational leadership across a diverse team.

**Key Responsibilities**

**Strategy**
- Develop, execute and update strategic expansion plan for new store openings
- Provides input into the strategic direction for the Retail Department in relation to turnover, profitability, budgets and departmental structure
- Develop strategic plan to achieve sustainable long-term growth for the division
- Manage relevant reporting of management and financial information for the retail department
- Maintain and develop Lindt’s image and reputation through compliance with all relevant legislation and company policies
- Plan and manage internal communications to all team members within the retail department
- Determine return on investment for merchandising and marketing programs to make recommendations for future strategies that drive sales
- Responsible for ensuring short & long term strategic and tactical objectives fully support Lindt strategy

**Operations**
- Deliver agreed sales and profit targets for the retail division
- Responsible for providing outstanding levels of customer service and customer satisfaction
- Holds staff accountable to ensure exceptional customer service
- Ensures staff are fully trained on all Lindt products
- Design and implement the annual sales & marketing plan for the retail business
- Work with the Product Manager & Wholesale Marketing Director on new product development feasibility and execution, and on merchandising, product selection, promotions and offerings
- Work in conjunction with Finance and IT to develop sound, cost effective tracking systems on par or beyond competition
- Report to the CEO on a monthly basis performance against budget
- Management of the POS system in delivering the requirements of the retail team and utilizing information in making informed decisions in the ongoing management
- Assess product range including pricing
- Manage each store in line with agreed target ratios on labor and stock shrinkage
- Ensure store and staff presentation are in line with corporate objectives for the brand
- Forecasting sales volumes for operations needs
- Manage and supply the sales forecast by SKU for all stores on a monthly basis to marketing & operations and transpose into LE1, LE2 & FY budget requirements and lead the S&OP process from a sales perspective
- Through effective training, instill a culture that ensures all Retail employees understand the Lindt Brand and have complete product knowledge that can be transferred to the Lindt consumer

**Marketing**
- Executes the Company’s brand equity, understanding that the retail stores are the most direct way for consumers to experience the Lindt & Sprungli brand
- Maintain awareness of consumer desires within the retail stores and work with the Marketing Department to execute those selected
- Monitor sales of seasonal and promotional product ranges and report performance
- Monitor and analyze each stores sales performance by product segment and take instore action and advised marketing as required

**Logistics**
- Work with the Supply Chain Manager to establish the most efficient order/delivery process for stock

**Maintenance, Agreements & Contracts**
- Manage all store lease negotiations on an ongoing basis including new options and renewals
- Manage third party service agreements
- Ensure that all equipment and machinery are fully operational and in good repair
- Conduct quarterly maintenance reviews on each site

**Staff Development & Management**
- Understand & ensure compliance with the relevant labor laws governing employees
- Manage the recruitment process for all retail management
- Develop leadership & implement a training schedule to include company history, policies & procedures, product knowledge and customer service
- Counsel, coach and guide management team on proper techniques, operational issues and human resources
- Motivate staff to achi

  • Head of Retail and Logistics Applications

    5 months ago

    Cape Town, South Africa Cape Union Mart - Head Office Full time

    This role is responsible for Retail systems (ERP, Planning, Replenishment, Product Lifecycle), and Logistics (Warehousing, Import Logistics) working closely with the relevant Departments. **Role responsibilities include (but not limited to)**: Key responsibilities Expert in above processes and systems with the ability to identify areas of need, and build a...

  • Head of Retail Operations

    6 days ago

    Cape Town, Western Cape, South Africa SPC Full time

    Job Description**Job Title:** Head of Retail South Africa – Cape Town**Company:** SPCJob SummaryWe are seeking a highly experienced and skilled Retail Division Director to lead our retail operations in South Africa. The successful candidate will be responsible for developing and implementing strategic plans to drive sales, profitability, and customer...

  • Head of Retail Operations

    6 days ago

    Cape Town, Western Cape, South Africa Recruitment Matters Africa (Pvt) Ltd Full time

    Job DescriptionJob Title: Head of Retail OperationsCompany: Recruitment Matters Africa (Pvt) LtdLocation: [Not Specified]Job Type: Full-timeIndustry: RetailJob Description:Key ResponsibilitiesDevelop and Execute Strategic Plans: Develop, execute, and update strategic expansion plans for new store openings, providing input into the strategic direction for the...

  • Retail Store Manager

    3 months ago

    Cape Town, South Africa Zeitz Museum of Contemporary Art Africa Full time

    **Background** Zeitz Museum of Contemporary Art Africa (Zeitz MOCAA) is a not-for-profit institution that exhibits, collects, preserves and researches contemporary art from Africa and its diaspora; conceives and hosts international exhibitions; develops supporting educational, discursive and enriching programmes; encourages intercultural understanding; and...

  • Head of Retail

    1 week ago

    Cape Town, South Africa HR Genie Full time

    This role is responsible and accountable for the overall strategy, sales, marketing, profitability and operations of the retail division. This role will provide clear direction to deliver on budgets and display inspirational leadership across a diverse team. Responsibilities: Develop, execute and update strategic expansion plan for new store openings. ...

  • Head of Retail

    2 weeks ago

    Cape Town, South Africa HR Genie Full time

    This role is responsible and accountable for the overall strategy, sales, marketing, profitability and operations of the retail division. This role will provide clear direction to deliver on budgets and display inspirational leadership across a diverse team.Responsibilities:Develop, execute and update strategic expansion plan for new store openings.Provides...

  • Head of Retail

    2 weeks ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    This role is responsible and accountable for the overall strategy, sales, marketing, profitability and operations of the retail division. This role will provide clear direction to deliver on budgets and display inspirational leadership across a diverse team.Responsibilities:Develop, execute and update strategic expansion plan for new store openings.Provides...

  • Head of Retail

    2 weeks ago

    Cape Town, South Africa Recruitment Matters Full time

    This role is responsible and accountable for the overall strategy, sales, marketing, profitability and operations of the retail division. This role will provide clear direction to deliver on budgets and display inspirational leadership across a diverse team.Responsibilities:Develop, execute and update strategic expansion plan for new store openings.Provides...

  • Head of Retail Operations

    4 days ago

    Cape Town, Western Cape, South Africa Lindt and Sprungli (South Africa) Full time

    About the RoleWe are seeking a highly skilled and experienced professional to lead our retail division as the Head of Retail Operations. As a key member of our leadership team, you will be responsible for driving the overall strategy, sales, marketing, profitability, and operations of our retail business.Key ResponsibilitiesStrategyDevelop and execute a...

  • Retail Coordinator

    3 months ago

    Cape Town, South Africa CME Recruitment Full time

    Our client who specializes in high-end luxury retail is looking for a Retail Coordinator to join their team, this role would be ideal for a Area Manager wanting to move into a Head Office environment. **Requirements**: Matric National Diploma in Retail Management 5 years retail store environment experience Valid Drivers License and own...

  • Head of Retail Operations

    4 days ago

    Cape Town, Western Cape, South Africa Lindt and Sprungli (South Africa) Full time

    About the RoleWe are seeking a highly skilled and experienced professional to lead our retail division as the Head of Retail Operations. As a key member of our leadership team, you will be responsible for driving the overall strategy, sales, marketing, profitability, and operations of our retail business.Key ResponsibilitiesStrategyDevelop and execute a...

  • Marketing Manager

    3 months ago

    Cape Town, South Africa Right People Solutions Full time

    **Retail Marketing Manager** **Retail Head Office** **Criteria**: - **Bachelor's degree in Marketing, Communications, or a related field preferable**: - **3+ years of experience in marketing, preferably a retail environment**: - **Proven track record of developing and executing successful marketing campaigns.**: - Strong understanding of marketing...

  • Retail Project Coordinator

    3 months ago

    Cape Town, South Africa PUMA Full time

    **YOUR TALENT**: Tertiary qualification in Project Management Project Management experience of about 2 years within this industry or similar industry Strong organizational, admin and time management skills, with the ability to work collaboratively in a team environment. Must be able to read architect drawings Intermediate level of MS projects Valid...

  • Retail Store Manager

    3 months ago

    Cape Town, South Africa FROGG Recruitment Full time

    **Retail Store Manager V&A Waterfront Cape Town** Our fashion brand client in V&A is looking for a retail store manager with 3-5 store manager experience in retail clothing fashion brands. **Salary up to R 25000 working shifts** **Min Requirements** Matric 3-5 years of retail store management experience as a store manager Excellent in stock handling...

  • Head Office Internal Auditor

    4 days ago

    Cape Town, South Africa Truworths Full time

    Join South Africa’s leading fashion retailer and become part of a winning team! Truworths has an exciting Head Office Internal Auditor opportunity in the Group’s Head Office Audit team based in Cape Town, South Africa. As a Head Office Internal Auditor at Truworths, you will perform integrated audits and process audits within the Truworths Group with...

  • Regional Retail Auditor

    3 months ago

    Cape Town, South Africa Rage SA Full time

    _Rage is a Leading Fashion Retailer of footwear and apparel in ladies' and children’s markets in South Africa. With a range of shoes, clothing, handbags, and perfumes that are inspired by the latest trends across the globe. Rage makes sure you step out in style every time and anywhere with over 650 stores across South Africa._ Rage is looking for a Visual...

  • Head of Retail

    3 months ago

    Cape Town, South Africa Cape Union Mart Full time

    This role is responsible for Retail systems (ERP, Planning, Replenishment, Product Lifecycle), and Logistics (Warehousing, Import Logistics) working closely with the relevant Departments. ROLE RESPONSIBILITIES INCLUDE (BUT NOT LIMITED TO): **KEY RESPONSIBILITIES** - Expert in above processes and systems with the ability to identify areas of need, and build...

  • Head of Finance

    3 months ago

    Cape Town, South Africa Snatch.Work Full time

    We’re seeking a **Head of Finance **interested in working for an industry leading manufacturer of FMCG goods, with a strong e - commerce presence, based in **Winelands, Western Cape**. This company enjoys extremely strong brand presence. You will be commercial in focus, and a strong leader. **Roles & Responsibilities**: - Team leadership and...

  • Head Of Supply Chain – FMCG Retail

    3 months ago

    Cape Town, South Africa Service Solutions Full time

    Cape Town International FMCG Retailers is seeking to employ an experienced Head of Supply Chain.The successful incumbent will take Complete responsibility of supply chain management. Responsible to source goods from group companies in Europe and to ensure the smooth operation of all activities related to the physical management and distribution of the...

  • Retail Properties Manager

    3 months ago

    Cape Town, South Africa Truworths Full time

    We are looking for an experienced Properties Manager/Developer with retail experience; This position will be based in our Properties Department. At Truworths, you'll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business to keep us at the forefront of the South African fashion industry. Take a walk...