Retail Coordinator

4 weeks ago

Cape Town, South Africa CME Recruitment Full time

Our client who specializes in high-end luxury retail is looking for a Retail Coordinator to join their team, this role would be ideal for a Area Manager wanting to move into a Head Office environment.

**Requirements**:
Matric

National Diploma in Retail Management

5 years retail store environment experience

Valid Drivers License and own vehicle

**Operations**

Assist with the execution of daily and monthly reports for the Head of RETAIL and CFO

Coordinate with Staff Training, maintenance, and the implementation of Brand College procedures.

Manage and complete special projects related to retail

Drive performance in terms of targets

Co
- ordinate Payroll with targets/commissions - company

Ensure all stores are open and able to trade - staff, system, connectivity

Bi-Monthly Store Meetings with all stores

Recruitment

Driving sales and targets

Evaluating existing operations and developing appropriate strategies.

Training store managers in effective sales and supervisory techniques.

Creating and communicating sales targets at regular intervals.

Monitoring sales across stores to check that quotas are met.

Detecting, investigating, and remedying discrepancies in sales across stores, if required.

Setting and implementing performance standards across all stores.

Ensuring that employees observe company protocols.

Collaborating with the Retail Compliance and Operations Manager to ensure that operations are consistent across the board.

Custodian of Retail POS system

System maintenance

System trouble shooting in conjunction with IT

Promotional co-ordination

Promotional load

Promotional communication in conjunction with visual manager

Customer care for the retail chain - liaise with and resolve complaints

Traveling to stores to conduct your duties on-site, as needed.

Informing your manager of progress and pitfalls on a regular basis.

Implement the strategic planning and major operational and commercial activities of the sales area, responsible for the sales performance and create a people first working environment within the area June 2020

Collaborate with your retail teams and follow-up of the sales strategy to the store managers/store teams, to secure objectives and align with regional goals

Work with HR to implement an appropriate staff structure in your stores, to secure operations can be handled with quality and efficiency

Collaborate with the Visual Manager to ensure all sales campaigns are carried out in accordance with company guidelines and secure a high standard of visual merchandising, support, and challenge to optimise store layouts to drive selling

Ensure all Store Managers receive the appropriate level of training, be aware of talents in the area and enhance succession planning

**System Management**

Implement and review all technology related processes, and ensure documentation prepared to train staff members on all required systems

Assist in managing the day-to-day needs of retail stores on the POS system and ensure the correct requirements are in place for stores to operate

Assist in testing of system upgrades and updates as well as provide relevant insights as required

**Stock Management**

Assist stores with day-to-day stock management through implementation of strict control processes and ensuring audits are done in line with processes Compile product feedback from stores as and when needed

Review in-store damages/testers/shortages/breakages in line with relevant reports and take required action where shortfalls are identified

Assist with sourcing products from stores (Ad hoc)

**Campaigns**

Assist the marketing teams with processes that impact the retail team regarding campaigns - Ensure offers are eligible for POS and test implementation
- Review VM instructions (Operational/Compliance and review purposes)
- Review the offer/sale/markdown sheets to ensure information is in line with the business - Prepare Campaign information for the Head of Retail
- Communicate any changes/updates to stores on campaigns

**Customer Service**

Assist the retail teams in-store and at head office with any escalation of customer queries and/or calling customers on escalated queries

**Sales**

Analyze figures to ensure all stores are aligned with head office

**IT**

Assist stores with escalations of call logs that affect the day-to-day functions of the store

System support

Assist IT with any ad hoc information that need to be communicated to and from stores

**Communication**

Communicate important information that impacts the business, in-store processes and head office and ensure that all relevant parties are informed

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