Head of Retail and Logistics Applications

3 weeks ago

Cape Town, South Africa Cape Union Mart - Head Office Full time

This role is responsible for Retail systems (ERP, Planning, Replenishment, Product Lifecycle), and Logistics (Warehousing, Import Logistics) working closely with the relevant Departments.

**Role responsibilities include (but not limited to)**:
Key responsibilities
Expert in above processes and systems with the ability to identify areas of need, and build a strong team to strengthen IT’s partnership with the business
Strengthen relationships with external vendors and service providers, ensuring they align with the company's values and objectives. Establish clear expectations, SLAs, and standard operating procedures to enhance partnership effectiveness.
Manage enhancements from requirements gathering to implementation and go live
Collaborate with key stakeholders to develop a comprehensive IT roadmap aligned with business objectives, including identification of new technologies and solutions that can drive innovation and improve operational efficiency.
Monitor industry trends and innovations which will help to elevate our solutions and strategy
Create a high-performing team by attracting, developing, and retaining top talent. Foster a culture of continuous learning, mentorship, and professional growth within the department.
Demonstrates a collaborative mindset, nurture teamwork and influence cross-functional activity
Excellent verbal and written communication including strong presentation and group speaking skills
Understand process steps and data flows end to end across involved systems
Excellent organisational and project management skills
Excellent analytical skills - ability to manage complex systems architecture
Ensure systems and services are performing optimally
Must have a desire to learn new business operations
Systems management
Deep understanding of data and messages between systems
Validate and align process and system changes with stakeholders
Provide support for issues arising in systems
Analyse and propose improvements in processes, methods, and tools for areas of responsibility
Leads a team to identify, document, and communicate opportunities and their potential improvements related to processes, technology and people areas
Shares information cross-functionally to improve workflow processes
Responsible for on-time delivery and overall quality of deliverables
Partner management
Establish and document Standard Operating Procedures with the external service providers
Define support strategy and manage SLAs with service providers
Prepare and conduct quarterly partner reviews
Experience

**Beneficial areas of knowledge and expertise for this role**:
Bachelor’s degree in computer science or business
Five-plus years of experience in Oracle or similar
Five-plus years of experience in a functional senior IT managerial role
Retail experience is critical to this role
Experience or understanding of end-to-end multi-channel processes
Strong knowledge of the Oracle technical system architecture
Demonstrate high-level analytical and problem-solving skills
Proven project management skills
The ability to lead and inspire a team, cultivate collaboration, and effectively manage relationships with internal stakeholders and external business partners.
Experience in Agile methodologies
Strong communication skills (verbal and written)
Core values

**Innovation**: Foster a culture of innovation, encouraging employees to explore new ideas, technologies, and approaches to drive continuous improvement.

**Customer Obsession**: Put the customer at the centre of everything we do, striving to exceed their expectations and deliver exceptional retail experiences.

**Collaborative Excellence**: Embrace teamwork and cross-functional collaboration to achieve outstanding results, leveraging diverse perspectives and skills.

**Growth Mindset**: Cultivate a learning-oriented environment where employees are encouraged to develop new skills, adapt to change, and embrace emerging technologies

**Accountability and ownership**: Take personal responsibility for actions and outcomes, holding oneself and others accountable for delivering high-quality work and achieving goals

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