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Systems Specialist: Backup and Business Continuity

2 months ago

Bellville, South Africa University of the Western Cape Full time

The UWC’s Information and Communication Services (ICS) Department play a pivotal role in delivering ICT services that enable and support the University’s strategic goals and objectives. ICS, in line with growing its capability and supporting the Digital Transformation Strategy of UWC, offers an exciting opportunity for an experienced **Systems Specialist: Backups and Business Continuity** in the ICS IT Operations and Services Support unit.

The primary purpose of the **Systems Specialist: Backups and Business Continuity** is to ensure that the University’s production systems are secured through scheduled backups and to ensure the recovery and availability of all critical business systems through best practice implementation of an IT Business Continuity Plan.

**The Key Responsibilities of the incumbent include but are not limited to**:

- Assume primary responsibility for the backups, restores, business continuity systems and functions,
- Contribute to developing technology standards and best practices for backup and business continuity environments,
- Contribute to the team in analysing technology industry and market trends, and determining potential impact upon the enterprise,
- Be familiar with legislation and implementing best practices to manage retention and expunging of data,
- The role provides 3rd level troubleshooting services in order to quickly investigate, diagnose, resolve, recover and document incidents relating to backups, backup infrastructure and system environments,
- Plan, implement, maintain and control backup and recovery procedures,
- Control that these procedures are updated and executed regularly,
- Test that these procedures perform their functions correctly,
- Maintain archived data on tape. Change, manage and test backup media (tapes),
- Monitoring, repairing, reporting and other day-to-day tasks associated with maintaining backup resources in an optimal fashion,
- Respond to and resolve storage access problems, retrieval issues, backup device status, and other issues,
- Adhere to ITIL procedures for storage change management, CMDB accuracy, problem management and incident management,
- Install and configure new and existing backup devices and corresponding software,
- Collaborate with other team members in capacity planning and provisioning for future backup requirements,
- Monitor and troubleshoot backup device status,
- Perform recovery (restores) as required,
- Work closely with the Datacentre Infrastructure team.

**Minimum Requirements**

**Minimum Education and Experience required**:

- A Bachelors degree in Computer Science or Information Technology,
- Or relevant accredited (industry recognised) professional certification/s in Backup/business continuity/disaster recovery with demonstrated three years’ experience in a datacentre environment at a large organisation or educational institution.

**Preferred/ Additional Qualification**:

- Or relevant accredited (industry recognised) professional certification/s in Backup/business continuity/disaster recovery with demonstrated three years’ experience in a datacentre environment at a large organisation or educational institution,
- National Diploma in IT related fields is advantageous.

**Minimum competencies required**:

- Critical thinking and problem-solving skills,
- Ability to work across interdisciplinary teams,
- Ability to analyse and resolve problems swiftly using a range of diagnostic tools and techniques,
- Ability to adapt to new technologies,
- Ability to adapt to best practice frameworks to secure ensure Business Continuity over a range of scenarios,
- Ability to create and maintain technical documentation, policies and processes as related to the backup and BC environment.-
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