Business Support Specialist

3 weeks ago

Bellville, South Africa Sanlam Full time

**Who are we?**

The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle
- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life
- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms.

**What will you do?**-
- The applicant should have the ability and skills to effectively identify issues and recommend improvements or fixes to defects on processes and development implementation. It is critical to have the ability to provide reports to projects regarding any issues or improvements that may be required. One’s ability to assess the business requirements and ability to identify or relate to the typical tests required and be able to follow a project plan for the creation and execution of the test cases.**What will make you successful in this role?**
- Responsible to run automated regression testing processes, for debugging results and maintaining existing scripts and up to date test packs.
- Collaborate with business on (Business Reliability Testing) BRT requirements
- Identify and document test cases/procedures.
- Execute test cases and when required escalates any defects.
- Continuously maintain Logs and follows through on identified defects.
- Liaise with test, business and process analysts regarding errors, issues and risks logged during a test phase.
- Produce escalation reports on test related errors, issues and risks.
- Assist in the maintenance of Test related Documentation (Technical Test Specification and logs)
- Provide reports that are based on Test coverage and clearance statistics.
- Participate in, assist with, and give feedback on any activities where product quality practices and risks should be considered.
- Provide aftercare support to production teams for implementation.
- Provide support and assistance with tests aspects on the Robotic Process Automation (RPA) processes.
- Innovative in identifying new trends and challenges during investigations.
- Assist the IT & RPA development team in the replication of defects and then re-testing these defects after fixes have been applied.
- Support Process Analyst or Business Analysts or Trainers with end-user interactions. Support Process and/or Business Analyst with investigation on allocated issues.**Experience and Knowledge**:

- Minimum of 5 years’ experience in the Client Care Centre
- Having have operated in at least the role of a Client Care Representative: Intermediate is very important for this role
- Knowledge and experience of testing, Robotics, Automation or AI will be a great advantage
- Thorough understanding the Client Care Centre processes and functions

**Additional Qualifying Criteria**:

- Own reliable transport and travelling
- Working From Home capability
- Willing to work flexible hours including outside of normal office hours, Saturdays and Sundays
- Release and Disaster Recovery Testing will be compulsory

**Competencies**:

- Technical curious
- Communicate effectively and efficiently
- Information gathering and processing
- Problem Identification

**Qualification and Experience**
- Grade 12 with 5 to 6 years related experience.**Knowledge and Skills**
- Regression testing and scripts- System testing, analysis and reviews- Business Requirements- Logs and tracks and resolves defects**Personal Attributes**
- Interpersonal savvy - Contributing independently- Decision quality - Contributing independently- Plans and aligns - Contributing independently- Optimises work processes - Contributing independently**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.**Core Competencies**
- Cultivates innovation - Contributing independently- Customer focus - Contributing independently- Drives results - Contributing independently- Collaborates - Contributing independently- Being resilient - Contributing independently**Turnaround time**Closing date: 7 March 2024**

**Our commitment to transformation**

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets

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