Technical Specialist
5 months ago
**OVERVIEW**
Our client requires technical specialist to work within a fault management environment to provide high level technical support.
**ROLE AND RESPONSIBILITIES**:
A Technical Specialist is responsible for the following:
- Liaise with third party NOC engineers and High-Level Support where necessary to seek support on network faults
- Communicates faults to Technology teams and document fault cause and resolution details.
- Attend weekly meetings with third parties and provide latest update on open incidents.
- Manage operations service level agreements commitments
- Lead operational engagements for continual improvements and onboarding new services to the environment
- Identify potential Risk and issues the ANOC environment and provide in reporting & solutions
- Compile, Analyze and Present technical reports.
**KEY PERFORMANCE INDICATORS**:A technical Specialist has the following deliverables:
- Build relationships - Work collaboratively with others, inside and outside Supplier, and at multiple levels within the organization. Meet commitments and build trust. Develop positive working relationships.
- Maintain Infrastructure Availability - Identify and resolve malfunctions that are negatively impacting services.
- Learn Troubleshooting - Initiate troubleshooting sessions that involve cross functional teams.
- Contribute to knowledge base - Document new knowledge gained from experience to the central database for use by teams
- Manage SLA deliver - Oversee Level 1 team productivity against SLA. Identify improvement opportunities and implement them.
- Create and Analyse Reports - Develop reports that enable business to see performance of team, SLA data, Patterns of alarms and incidents and incident reports.
**Qualifications & Education Requirements**
- Matric
- NFQ level 6 (Diploma) - (Engineering / Information Technology/ Computer Science / Information Systems).
- ITIL Foundation or similar certification (Advantageous).
- N+, A+, AWS(Advantageous).
**Experience Required**
- Must have some type of IT Certification background
- IT knowledge (A+/N+/Windows Server Admin/Microsoft Office)
- ITIL 4 Foundation or an overview or understanding thereof (especially Incident management)
- Experience in performing information technology related troubleshooting
- Back end and/or systems related experience
- Basic network knowledge and experience
- Experience and/or knowledge of:
- Operating Systems
- Databases
**Knowledge and Skills Required**
- Analytical
- Leadership skills
- The ability to work in a team and to be proactive around self-learning.
- The ability to work under pressure and to tight deadlines.
- Willingness to assist with additional tasks given to the team.
- Interpersonal skills
- Good communication skills
- Behavioural traits such as attitude and motivation
- Time management
**Special Requirements**
- Most important, be prepared to perform in a 24/7 environment, shift work, standby and overtime
- Must be prepared to work outside of “working hours”.
- Must be able to report to different reporting lines simultaneously.
-
Senior Technical Specialist: Java Developer
5 hours ago
Bellville, Western Cape, South Africa Praesignis Full timeJob Role: As a Senior Technical Specialist: Java Developer with Praesignis, you will be an integral part of our development team, responsible for producing high-quality software that meets business requirements. Your expertise in Java development will enable you to assist in the deployment and monitoring of developed systems in various environments....
-
Senior Technical Specialist: Java Developer
5 days ago
Bellville, Western Cape, South Africa Praesignis Full timeWe are seeking a highly skilled Senior Technical Specialist: Java Developer to join our team at Praesignis. This is a permanent role based in Cape Town.Job Role:As part of our development team, you will be responsible for producing high-quality software according to business requirements. You will assist with the deployment and monitoring of developed...
-
Analytics Technical Lead
5 months ago
Bellville, South Africa Progressive IT Resourcing Full time**Our Client?** The Companies Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as...
-
Analytics Technical Lead
5 months ago
Bellville, South Africa Sanlam Full timeWho are we? Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...
-
Iwms Specialist
4 months ago
Bellville, South Africa Excellerate Full timePosition title : IWMS Specialist Position reports to : Head of BI & Analytics Business Unit : Operations **Main purpose / objective of the position**: As an IWMS Specialist, you will be required to configure, customize, and integrate methods of Integrated Workplace Management Solutions (IWMS), including Planon (a fully web-based solution that allows...
-
Actuarial Specialist
6 months ago
Bellville, South Africa Momentum Life Full time**Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...
-
Business Process Specialist
5 months ago
Bellville, South Africa Santam Full timeCAREER OPPORTUNITY Santam has a unique opportunity for a Business Process Specialist, to form part of the Business Process Optimisation team. The Team supports multiple companies within the Santam Group through the offering of the following services: Lean Six Sigma Training and Certification, Lean Six Sigma Project Execution, Process Excellence Training,...
-
Fabrication Specialist
1 month ago
Bellville, Western Cape, South Africa Red Fox Create Full timeJob SummaryWe are seeking a skilled Fabrication Specialist to join our team at Red Fox Create. As a key member of our production team, you will be responsible for performing skilled fabrication work in the construction, forming, framing, and finishing of POS items.Key ResponsibilitiesConstruct, install, maintain, and repair brand visibility itemsInterpret...
-
On-road Technician
1 month ago
Bellville, South Africa Innovate IT Full time**About Us** Innovate IT is a leading provider of cutting-edge technology solutions, offering services that enhance business efficiency and connectivity. We are currently seeking a skilled and dynamic On-Road Technician - Network Specialist to join our team. If you're passionate about network infrastructure, thrive in a fast-paced environment, and enjoy...
-
Claims Specialist: Technical Training-motor
5 months ago
Bellville, South Africa Sanlam Full timeOPPORTUNITY- To plan, deliver and evaluate Technical and Operational training to target audience. (Classroom, Practical or on the job training). The main focus of this role is to upskill Motor Assessors in various factors supporting all South Africa regions and Namibia, based in Bellville**KEY RESPONSIBILITIES** - Provide ongoing Technical and Operational...
-
Audit Manager
5 months ago
Bellville, South Africa F and G Sourcing Specialist Full timeOur audit & accounting client is seeking an Audit Manager in Bellville. **Salary**: R25 000 per Month - R35 000 per Month (depending on experience and qualifications) **Requirements**: - Honours/CTA completed - Nearly qualified as a CA (SA) advantageous - Post article experience within a similar environment - Has the ability to take the lead and work well...
-
Ee Cis Marketing Support Specialist
4 months ago
Bellville, South Africa The Talent Experts Full timeAre you the creative behind the technical investment information that puts the company on the top performing map?_ **Is this you?** You’ve gained experience in a marketing role supporting an investment team and you’re keen to join a team that is making waves in the industry. **What you’ll be doing (and why you’ll enjoy it)** **Where you’ll be...
-
Regulatory Specialist
5 months ago
Bellville, South Africa Sanlam Full timeWho we are? Sanlam Investments Group is one of South Africa’s largest investment management companies. We have a performance history spanning over 100 years, and offer a range of investment and financial planning solutions to protect and grow the long-term wealth of our clients. **We take particular pride in**: - Sanlam’s longevity and innovation -...
-
Learning Specialist Technical
5 months ago
Bellville, South Africa Barloworld Equipment Full time**Key Outputs** - Develop apprentices and learners according to BWE and national requirements. - Drive knowledge assessments (DPC/ SGAs) and provide input into IDPs for artisans. - Perform training needs analyses and schedule employees in own region for development and gap closure. - Coordinate the development of artisans according to established training...
-
Marketing Communications Specialist
5 months ago
Bellville, South Africa Finovate Full timeOur client, an **investment and asset management company**, has a vacancy for an experienced **Asset Management Marketing Communications Specialist **to join their dynamic team based in **Bellville**. **Overall Role** As the **Marketing Communications Specialist**, you will need to be able to develop and execute marketing communication plans to deliver on...
-
Actuarial Product Specialist
7 months ago
Bellville, South Africa Momentum Corporate Full time**Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve theirfinancial goals and life aspirations. **This role is available in our offices...
-
Bellville, South Africa The Recruitment Council Full timeOur client is looking for a talented and energetic individual to join their dynamic team. The position will give the successful candidate wide ranging exposure to the investment and retirement industry. The successful candidate will report to and work closely with the Head of their Smoothed Bonus Centre of Excellence, assisting the team in meeting their...
-
Business Process Specialist
5 months ago
Bellville, South Africa Sanlam Full time**What will you do?** **Santam Group Finance** has a position available for a **Process Specialist**, based at **Head Office in Bellville** and reporting to the Manager: Business Enablement.- The Business Process Specialist needs to provide the lead throughout the implementation of process improvement initiatives to ensure people/process/technical solutions...
-
Product Specialist Leader
5 months ago
Bellville, South Africa Momentum Corporate Full time**Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...
-
Senior SAP Security Specialist
5 months ago
Bellville, South Africa Sanlam Full time**Who are we?** Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...