Back Office Manager

6 days ago

Cape Town, South Africa National Debt Advisors Full time

Financial Wealth Holdings is a leading provider in the credit repair industry, dedicated to assisting individuals in achieving financial freedom. We are seeking a skilled and experienced Back Office manager join our dynamic team.

As the Back Office Manager, you will be responsible for overseeing the day-to-day duties of our debt counselling team, ensuring the smooth operation of client accounts under debt review. Your primary focus will be on managing the administrative functions, coordinating with team members, and ensuring compliance with industry regulations and standards. This role requires strong leadership skills, exceptional problem-solving abilities, and a commitment to delivering excellent customer service.

**Duties/Responsibilities**:
**Team Management**:

- Supervise and provide guidance to a team of debt counsellors and payments personnel.
- Set performance targets, conduct regular performance evaluations, and provide coaching and feedback to ensure team members meet their objectives.
- Foster a positive work environment, encourage teamwork, and promote professional development among team members.

**Debt Review Process**:

- Oversee the debt review process from the back office perspective, ensuring adherence to legal and regulatory requirements.
- Coordinate with debt counsellors to ensure thorough and accurate assessments of clients' financial situations.
- Monitor the progress of client accounts under debt review, providing guidance and support to debt counsellors as needed.

**Client Account Management**:

- Maintain accurate and up-to-date client records, ensuring confidentiality and data protection.
- Monitor and reconcile payments received from clients, ensuring timely allocation to creditors.
- Collaborate with the payments team to resolve any payment discrepancies or issues.
- Handle escalated client inquiries or complaints, providing prompt and effective resolution.

**Compliance and Reporting**:

- Stay updated on relevant industry regulations and ensure compliance in all aspects of debt review operations.
- Prepare and submit reports on key performance indicators, client account statuses, and team productivity to senior management.
- Implement and maintain efficient systems and processes to improve operational efficiency and accuracy.

**Relationship Management**:

- Develop and maintain strong working relationships with creditors, ensuring effective communication and timely resolution of any account-related matters.
- Collaborate with external stakeholders, such as attorneys and credit bureaus, to facilitate the debt review process.

**Requirements**:

- 3 years experience as a back office manager within a debt review environment
- In debt knowledge and experience on the debt review process.
- Experience in Simplicity CRM (Advantageous)
- Strong leadership and team management skills, with the ability to motivate and develop team members.
- Excellent organizational and multitasking abilities, with a keen eye for detail.
- Exceptional problem-solving skills and the ability to make sound decisions under pressure.

**Benefits**:

- Competitive salary and performance-based incentives & Commission
- Comprehensive health benefits package.
- Company pension fund benefits
- Canteen allowance
- Opportunities for professional development and growth within the company.
- A positive and supportive work culture.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- High ethical standards and a commitment to maintaining confidentiality and data protection.

If you are a driven and experienced Back Office Manager with a passion for leading teams and handling processes in the debt review industry, we encourage you to apply. Join us in our mission to empower individuals towards financial wellness and success.

To apply, please submit your resume and a cover letter detailing your relevant experience in back office management within the debt review space.

**Working Hours**: 08:00 - 17:00

**Job Types**: Full-time, Permanent

**Education**:

- High School (matric) (required)

**Experience**:

- Back Office Manager: 3 years (required)

Ability to Commute:

- Cape Town, Western Cape (required)

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