Retail Back Office Administrator

2 weeks ago

Cape Town, South Africa Motivity (PTY) Ltd Full time

**OVERVIEW OF THE ROLE**

Monitoring and maintaining customer accounts, customer service and handling back office administrative duties as per requirement.

**KEY RESPONSIBILITIES**
- Overseeing the planning and implementation of multiple concurrent projects.
- Identifying, reviewing, and evaluating the project schedules, milestones and required resources to meet project objectives and success criteria.
- Producing and delivering regular status briefings based on project status and progress.
- Providing feedback to the Team Leader from the start to the end of the Project, including weekly feedback.
- To work closely with the team / Team leader ensuring continuation of the Project
- Ensuring that Service Levels are always met.
- Tracking and changing documents as per client requirements
- Troubleshooting technical issues, liaising and assisting with quality assurance tasks & processes.
- Arranging site installation dates or site meeting requests with the various internal departments.
- Proactively escalating problems to the Team / Team leader for resolution.
- Compilation of complete project schedule including resource planning.
- Interfacing with the Client in conjunction with the Team/Team leader in terms of the schedule and progress.
- Interfacing with the Team/Team leader in terms of project planning, scheduling, progress updates, reporting, resourcing, project budget and estimations.
- Serving as a technical advisor for the solution of challenging production problems.
- Identifying, reporting, resolving and controlling failings affecting customer service.
- Providing support to the Field Technicians and other Business units.
- Assisting with administrative duties as per back-office requirements.

**SKILLS AND COMPETENCIES**
- Analytical skills
- Research Skills
- Problem solving skills.
- Communication Skills (written and verbal communication)
- Computer proficiency (word, excel, outlook, PowerPoint etc.)
- Basic Bookkeeping
- Decision making
- Be able to Co
- ordinate projects successfully.
- Having good interpersonal skills
- Filing Management
- Equipment Handling
- Customer Service

**ATTRIBUTES**
- Taking initiative and being assertive.
- Paying attention to detail.
- Being deadline driven.
- Being able to prioritise.
- Having organisational awareness
- Having the ability to interface and demonstrate leadership.
- Having the ability to work independently and in a team-oriented, collaborative environment.
- Being persuasive, encouraging, and motivating.
- Having the ability to learn, understand, and be flexible.

**MINIMUM REQUIREMENTS**
- Matric
- Diploma/Degree in Administration or Operations Management would be an advantage.
- 2 years working experience in Administration.
- 2 years working experience in the IT industry would be an advantage.

**Job Types**: Full-time, Permanent

**Experience**:

- Administrative office procedures, practices and equipment: 1 year (preferred)

Ability to Commute:

- Cape Town, Western Cape (required)

Ability to Relocate:

- Cape Town, Western Cape: Relocate before starting work (required)

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