Back Office Manager

4 weeks ago


Cape Town, South Africa Your HR Outsourced Full time

Looking for a dedicated Back Office Manager with experience in the Debt Review Industry

Cape Town - Western Cape

**Responsibilities**:

- Manage a team of debt counsellors and payments staff.
- Performance targets, evaluations, and coaching to help team members.
- Promote teamwork and professional growth within the team.
- Monitor the debt review process, ensuring compliance with legal requirements.
- Work closely and support with debt counsellors.
- Update client records with a focus on confidentiality and data security.
- Monitor and allocate payments from clients to creditors promptly.
- Work with the payments team to resolve payment issues.
- Stay informed about industry regulations.
- Implement efficient systems to enhance operational efficiency.
- Build strong relationships with creditors.
- Collaborate with external stakeholders to facilitate the debt review process.

Qualifications/Requirements:

- Minimum 3 years of experience as a Back Office Manager within a debt review setting.
- Great knowledge of the debt review process.
- Strong leadership and team management skills.
- Excellent organizational and multitasking abilities.
- Exceptional problem-solving skills.
- Proficiency in debt review software and MS Office.
- Strong communication and interpersonal skills.
- High ethical standards and commitment to data protection.

**Salary**: From R30 000,00 per month

Application Deadline: 2024/03/20


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