Back Office Agents
1 month ago
**Position**:Agent: Back Office Support
**Position Purpose**:
To support the management team in the department and to attend to escalated queries. To ensure the prompt resolution of member queries regarding all medical aid claims, telephonically and in writing.
**Experience**:
- 1 - 2 years experience in the medical aid industry
- business writing skills in English is essential
- Claims processing experience essential
**Qualifications**:Matric
**Generic Objectives**:
- Ensure that payments were processed at correct rate and against available benefits
- Investigate all documentation, correct where required and link to member's records
- Analyse and correct incorrect payments and identify reason for non
- Provide comprehensive and accurate feedback to clients
- Identify system constraints and escalate accordingly
- Assist in Call Centre/other areas when required
- Ensure that quality control targets are met
**Skill**
- Problem solving and decision making skills
- Business Writing Skills
- Communication Skills
- Computer Technology Skills
- Task Management
- Adobe Creative Suite
- Data modelling and evaluation
- Attention to Accuracy and Detail
- Numerical Ability
- Customer Focus
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