Complaints Manager

**MAIN PURPOSE OF THE ROLE** Support the Customer Service environment with all aspects of complaints - management and resolution. This includes end-to-end management of individual complaints and issues, managing escalated, complex or secondary complaints, reporting, root cause analysis and process improvement. **DUTIES AND RESPONSIBILITIES** **Complaints...

**Job Overview** You will be responsible to provide vehicle finance to those who have been unable to obtain credit from mainstream lenders making responsible lending decisions Focusing on providing the highest standard of service and on achieving good customer outcomes. **Responsibilities**: - Respond to and seek to effectively resolve customer complaints...

**Job Overview**: Responsible for both performance management and the on-going coaching and development of the team you will be pivotal in ensuring that quality management and case management SLAs are adhered to. You will need to utilise your knowledge and experience of FCA regulations, specifically FCA DISP rules to ensure fair and consistent outcomes are...

**Johannesburg area, GP & Durban area. KZN**: Our client is looking for a Solutions Analyst to join the team. **MINIMUM REQUIREMENTS** - Transport management/Logistics management/Economics Engineering Diploma/Degree **PRIOR EXPERIENCE REQUIRED** - At least3 years in a solutions role - Basic understanding and ability to use: - Route scheduling software -...

Description **Develop and maintain sales and marketing plan** - Develop an integrated sales & marketing plan - Implement and align marketing plan with regional plan and submit to management - Review and update strategic plan on a regular basic - Compile report on progress made on strategic plan - Communicate strategic plan to sales...

KwaZulu Natal, Durban - (Negotiable) Brand Community Manager required to join a marketing and manufacturing company based in Durban. **Duties and Responsibilities**: - Resolve product problems by clarifying the customer's complaint; determining the cause of the problem; selecting the best solution to solve the problem; expediting correction or adjustment;...

We are recruiting for a **Food Technician/Quality & Food Safety Manager.** Will be responsible for the day to day management of the Company Food Safety and Quality Assurance system and staff as well as the SHEQ team to support production in the factory and compliance of all quality and safety policies and procedures. **Desired experience and...

Requirements: - Suitable tertiary qualification (preferred candidate will have a B-Tech or similar) - 5 yrs Quality Management experience - Experience in a technical, engineering or motor industry environment. - Good numerical and communication skills. - Experience with problem solving tools. - Knowledge of ISO 9000 Quality systems. Responsibilities: -...

Inspired to grow with your experience, learn and share with new colleagues? Huhtamaki is a key global provider of sustainable packaging solutions for consumers around the world, enabling wellbeing and convenience. Our innovative products protect on-the-go and on-the-shelf food and beverages, ensuring hygiene and safety, and help prevent food waste. We are...

The incumbent will manage technician capacity to ensure that installation processes are optimised, and all company products are installed as per set SOPs/SLAs. To optimise and improve the quality processes of installations through the efficient management of the Quality team. **Minimum Requirements**: ØMatric and Relevant Technical Qualification in Auto...

3years - Developing, coaching and managing sales and support teams. - Leading the team to build and maintain effective professional relationships with low to high value profile clients through contact management. - Ensure teams deliver on client-centric objectives. - Manage escalated client complaints to ensure agile resolutions. - Maintain a capable high...

**Job Description**: Britannia Hotel has an exciting opportunity for a Junior Manager. The successful incumbent will be responsible for taking accountability for, manage and report on the F&B function in order to ensure smooth running and management of the restaurant. This includes health and safety management, facility management, kitchen management, stock...

Job Description:The Tower Group is seeking a Quality Assurance Manager to oversee all quality aspects and ensure products meet approved standards and specifications. This role involves championing the implementation and monitoring of ITAF standards, investigating and resolving quality non-conformances and customer complaints, analyzing defects and...

Job Description Britannia Hotel has an exciting opportunity for a Junior Manager. The successful incumbent will be responsible for taking accountability for, manage and report on the F&B function in order to ensure smooth running and management of the restaurant. This includes health and safety management, facility management, kitchen management, stock...

Retail Bedding Store In Durban Seeks a Retail Store Manger. Province: KwaZulu-Natal Location: Durban, KZN Minimum 3 years or more retail managerial experience Minimum requirements Organizing all store operations and allocating responsibilities to personnel. Supervising and guiding staff towards maximum performance. To oversee the daily operations of the...

**Job Overview**: Working as part of dynamic, large-scale operations, the job holder will be part of a high-quality team undertaking Quality checking of the work completed by Team Members. This is an exciting mid-level management role where the job holder will be exposed to multiple clients across various industries. **Responsibilities**: - Managing a team...

KwaZulu Natal, Durban - R20 000 **Ballito. **Dynamic company creating innovative online solutions seeks a Key Accounts Manager to join their team. **Requirements**: - Key Accounts / Project Management experience - Some graphic design knowledge is advantageous. - Own reliable transport. - Responsibilities: - Develop relationships with a portfolio of major...

Company Description Hydraulic and Pneumatics **Job Description**: - Manage all aspects of the branch - Present, promote and sell products/services using solid arguments to existing and prospective customers. - Perform cost-benefit and needs analysis of existing/potential customers to meet their needs. - Establish, develop and maintain positive business...

Responsible for: - Overseeing and monitoring of quality, quantity, stock levels, delivery times, transport costs, and efficiency - Organizing warehouse, categorizing goods, planning routes, and processing shipments - Tackling and resolving any issues or complaints that may arise - Supervising, coaching, and training the warehouse workforce

KwaZulu Natal , Durban (Market related) Our client in the chemical industry has an EE opportunity available for a Warehouse Manager to be based in the Durban area. **Requirements**: - Matric/Grade 12 - Qualification in Warehousing and or Logistics Advantageous - Expertise in Warehouse management procedures and best practices - Strong knowledge of...