QA Manager

Quality Team Leader Wanted **Responsibilities**: - Proactively manage all aspects of the role on a daily basis - Must be a people engaged leader - Strong coaching abilities - Monitor attrition, Manage the business KPI'S - Provide support to the Operations Team through reporting, internal cailbrations & QA catch up and follow up sessions with Ops. - Manage...

**Management** **KZN** ***: **Senior Quality Assurance Manager** The Senior Quality Assurance Specialist manages the designing, developing, and maintaining of the company’s quality control measures. **The QA Manager will be responsible for**: - Managing the implementation and continuous improvement of necessary Quality Frameworks and structures for...

LOCATION- South Africa DurbanJOB SKILLS QA/QCTYPE PermanentSALARY - Negotiable**FUNCTION**:QA QC MANAGER** **DISCPLINE: QA/QC** **LOCATION: HAIFA ISRAEL (URBAN)** **DURATION: CONTRACT (RENEWABLE)** **SALARY: MARKET RELATED** **"TRS is looking for a QA QC MANAGER with strong Quality Assurance and Quality Control managerial experience within the Oil and Gas...

We are hunting for a diligent and enthusiastic Training and QA Manager to join our iK Tribe. The position will be based in Umhlanga and report to the Head of Retentions. A key focus of this role will be to ensure the team’s ongoing success and ultimately increase customer satisfaction across our merchant base. If you are a stickler for outstanding...

Urban Lifestyle Rewards are looking for an experienced quality assurance consultant who has attention to detail. Applicant must pose a keen ability to adhere to SLA. **Requirements**: - Strong computer skills - Microsoft Excel knowledge - Previous QA experience - Exposure to calibration and coaching - Self-motivated, self-managed, proactive - Reliable and...

**Purpose of the Job**: Primarily to provide independent quality assurance checks on agents work delivered across voice and digital channels, although predominantly within Telco campaign. The role holder will work with key stakeholders (internal and client) in designing, implementing and further improving quality frameworks to ensure they measure agreed...

**Job Overview**: Working as part of dynamic, large-scale operations, the job holder will be part of a high-quality team undertaking Quality checking of the work completed by Team Members. This is an exciting mid-level management role where the job holder will be exposed to multiple clients across various industries. **Responsibilities**: - Managing a team...

An Amazing Career Opportunity for Lead QA Engineer Location: Durban, South Africa Job ID: 32839 Profile Summary: Do you enjoy breaking things and getting paid for it? Are you an instinctive troubleshooter and an inquisitive soul? If so, we want to hear from you! HID is an Innovative High-Tech Security Company! At HID you will work as part of a team...

Debt Solution SA is recruiting for - _**Quality Assurance Agents**_ To join our team in our Essenwood offices **DUTIES AND RESPONSIBILITIES** - Create scorecards providing accurate feedback - Listening to and assessing calls - Provide accurate feedback - Report on any trends or patterns that may be occurring - Filter information regarding non-compliance to...

**Purpose of the Job**:Is to fold supporting the business in undertaking independent quality assurance checks on agent’s work delivered across voice and digital channels as well as capturing insights around process performance and customer behaviour that can be used to drive improvements. The role holder will work using campaign specific scorecards and...

Responsibilities: Ensure product information and product specifications are in place and reviewed regularly for all products Liaise with New product development technologist and innovations sector heads on receipt of new product developments and compiling final product specification Review product information and specifications from our suppliers to ensure...

Responsibilities:Ensure product information and product specifications are in place and reviewed regularly for all productsLiaise with New product development technologist and innovations sector heads on receipt of new product developments and compiling final product specificationReview product information and specifications from our suppliers to ensure it...

Responsibilities:Ensure product information and product specifications are in place and reviewed regularly for all productsLiaise with New product development technologist and innovations sector heads on receipt of new product developments and compiling final product specificationReview product information and specifications from our suppliers to ensure it...

To ensure packaging received and product packed are within the allocated specification. Administration and management of non-conforming product, packaging and the wastage generated by the food processing plants. QA SOP’s are followed with little supervision. Management of the customer returns and repacking process Coordination and approval of market...

Fast pace call centre seeks an experienced Senior Quality Assurance Manager who manages the designing, developing, and maintaining of our quality control measures ensuring the business is kept safe. Creating and deploying an effective QA strategy that will deliver industry-leading customer experience & keep our business safe. Driving and supporting the...

Overview: Works independently taking full responsibility for a certain test areas, assisting senior team members. Maintains the status of the project and directs and monitors the work of junior team members. Provides guidance to enable others. **Responsibilities**: - Co-ordinates work on multiple phases of a project and/or projects of moderate scope or...

Ensuring that QA agents are aware of their daily, weekly, and monthly targets - Monitoring performance and ensuring that targets are met, and calls are correctly passed or failed - Having regularly meetings with the QA Team to allow for the open flow of communication - Developing strong team co-operation and clear direction - Providing encouragement and...

**POSITION**: Quality Assurance & Insights Manager **REPORTS TO**: Centre of Excellence Executive **BASED IN**: Durban, Mount Edgecombe A fantastic opportunity exists for a highly experienced **Quality Assurance and Insights (QA&I) Leader** to join an innovative, complex, and rapidly growing BPO business. The role holder will be accountable for delivering...

Quality Assurance & Insights Manager Call Centre BPO Durban - Kwa Zulu Natal - South Africa A fantastic opportunity exists for a highly experienced Quality Assurance and Insights (QA&I) Leader to join an innovative, complex, and rapidly growing BPO business. The role holder will be accountable for delivering all aspects of the QA&I plan, ensuring the...

**Job Advert** **What you’ll be doing in this role** - Leading, developing and coaching a team of Quality Analysts/Team Leaders - Managing team performance in line with objectives and metrics - Delivering/overseeing QA induction training and accreditation, check the checker activity on QA and QA coaching - Leading/overseeing account Quality calibration -...