Complaints Officer

**MAIN PURPOSE OF THE ROLE** Support the Customer Service environment with all aspects of complaints - management and resolution. This includes end-to-end management of individual complaints and issues, managing escalated, complex or secondary complaints, reporting, root cause analysis and process improvement. Maintain a complaints management...

**Description** Domestic & General’s purpose is to keep our customer’s world running by delivering an essential service that never lets them down. We are on an exciting journey, transforming our business in line with the Group’s Strategy outlined in an ambitious five-year plan. We are on the lookout for skilled complaints professionals to join our...

**Job Overview**: Responsible for both performance management and the on-going coaching and development of the team you will be pivotal in ensuring that quality management and case management SLAs are adhered to. You will need to utilise your knowledge and experience of FCA regulations, specifically FCA DISP rules to ensure fair and consistent outcomes are...

**Job Duties/Responsibilities will include**: Office Administration Procurement of office equipment, consumables Catering Supplier liaison Facility management Housekeeping Hospitality background would be beneficial Health and Safety National Senior Certificate Diploma in Hospitality Management or Office Administration 2 years Computer...

Lexdan Select is assisting a Finance and Insurance company with their search for a Senior Compliance Officer, based in Durban, Kwa-Zulu Natal. Functions: - Participate in the drafting and implementation of compliance frameworks, policies, manuals, and technical guidelines - Assist and support the development of Group Compliance Function - Ensure that...

**Office Administration** **Durban** ***: **OFFICE ADMINISTRATOR WITH PASTEL EXPERIENCE DURBAN NORTH R15 000 - R20 000PM** **Our client in the Durban North area has an exciting opportunity for a dynamic individual with Administration experience** Living in the immediate area and owning reliable transport is a prerequisite. Placing of orders, following up...

(Applicants must be based in Durban to attend face to face interviews)._ **Duties and Responsibilities** - Managing the daily operations of the front office, including guest check-ins and check-outs - Leading and training the front office team to maintain high service standards - Ensuring accurate and timely processing of guest reservations and payments -...

Job Title: Ethics and Human Rights OfficereThekwini Municipality seeks a dedicated individual to fill the role of Ombuds Officer.About the RoleThis is an exciting opportunity for a qualified professional to join our team as an Ombuds Officer. The successful candidate will be responsible for investigating complaints related to alleged maladministration, abuse...

**Job Context**: Servest (Pty) Ltd, a Leading Facilities Management Company has a challenging opportunity for an IR Officer r reporting to the Human Resources Director be based at their Head Office in Midrand Waterfall. The position is for their Corporate Division. **Minimum Requirements**: South African citizen Grade 12 certificate; Clear criminal...

**Construction Safety Officer** **Based in Hammarsdale KZN** Construction safety officers perform various functions to ensure a safe environment for workers at a project site. The major tasks, duties, and responsibilities construction safety officers perform are shown in the job description example below: - Conduct daily environmental and safety audits -...

**Job Title**: SHEQ OFFICER The SHEQ Officer has the responsibility to ensure compliance to local and international (as applicable) regulations and standards within the assigned business units, which includes designing and implementing SHEQ Management Systems, conducting audits, advising on corrective actions, and assessing general risks of the business...

Job Title:Chief Security OfficerAbout the Role:We are seeking an experienced Chief Security Officer to join our team at ACB Consulting. As a key member of our security management team, you will be responsible for leading investigations into matters committed against the Company or its employees.Key Responsibilities:Conduct thorough and impartial...

iKhokha is seeking a Customer Support Officer to join our Growth Division. We are looking for an outstanding individual who is customer-centric, with a sense of urgency and commitment to respond to and resolve technical support queries from our customer base. **So what will you do?** You will be responsible for acting as a liaison between customers and...

Job Description 1. Provide customer service to customers, including responding to inquiries, complaints and requests. 2. Maintain records of customer interactions, transactions, comments and complaints. 3. Generate sales leads and referrals from existing customers. 4. Follow up on customer inquiries not immediately resolved. 5. Monitor customer preferences...

Job DescriptionProvide customer service to customers, including responding to inquiries, complaints and requests.Maintain records of customer interactions, transactions, comments and complaints.Generate sales leads and referrals from existing customers.Follow up on customer inquiries not immediately resolved.Monitor customer preferences to determine focus of...

**CORE PURPOSE OF THE JOB** Internal control (“IC”) has been implemented to ensure the integrity of financial and accounting information, safeguard Bank assets, meet operational and profitability targets and promote operational efficiency, transmit management policies throughout the organization, encourage adherence to policies and procedures and...

Front Office Supervisor A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Office Supervisor within Hilton Garden Inn Umhlanga Arch, you will oversee the front office activities...

Front Office Supervisor A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Office Supervisor within Hilton Garden Inn Umhlanga Arch, you will oversee the front office activities...

**Additional Information** **Job Number**24204656 **Job Category**Rooms & Guest Services Operations **Location**Protea Hotel Durban Umhlanga, Protea Mall, Corner Lighthouse and Chartwell Drive, Durban, South Africa, South Africa, 4320 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager...

**Job Number** 23137467 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Durban Umhlanga, Protea Mall Corner Lighthouse and Chartwell Drive, Durban, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office...